biller

revenue cycle specialist

consultant

help desk analyst

onboarding manager

eAssist

I have worked at this company for under a year, and I can confidently say it's one of the worst professional experiences I’ve ever had. The company makes lofty promises about bonuses and growth opportunities, but these are nothing more than empty words. You’re expected to push yourself beyond reasonable limits, yet any hard work or dedication goes completely unacknowledged. There’s zero appreciation for employees' efforts, and the overall culture is toxic.

The management team, particularly the women in leadership roles, foster a "mean girl" atmosphere that makes day-to-day life unbearable. It's a hostile work environment, lacking in both support and professionalism.

Their hiring practices are also concerning. The company frequently brings in third-party contractors from overseas, and while those employees might seem enthusiastic, it’s clear that management is simply exploiting cheap labor. This, combined with the fact that they lose clients left and right, makes it clear that the company is struggling. Their favorite solution to everything is to "pivot," but in reality, they’re just masking deeper systemic issues.

I am beyond thrilled to finally be free of this company. Working here felt like being trapped in a toxic environment that constantly drained my energy and sanity. The stress and lack of integrity in this place were so overwhelming that I feel like I’ve walked away with a form of workplace-induced PTSD. It’s hard to express just how relieved I am to have my mental peace back.

 If you’re ever faced with a choice between compromising your morals or taking a job here, I’d honestly recommend losing those morals. This is not a healthy or supportive environment, and calling it a "business" feels like a stretch. They want you to work off the clock for free. DISGUSTING! 

This job does not compensate well for the IV position. There is no way to check you are being paid appropriately and even when you discuss it with upper management, they are confused on how to accurately calculate pay as there are so many different stipulations to calculating the forms. There are many employees doing IV that have had to get a second or even third job like myself to make ends meet. There is ongoing IT issues that prevent you from being able to do your work in a timely manner and you have expectations you have to meet like being 3 days ahead of schedule or you get red lit for 30 days which doesn't allow you to get anymore offices. Which is impossible anyway when your computer is disabled for hours on end for IT to attempt to fix the problem with usually no quick resolution. They now provide benefits for employees, however the insurance is horrible and doesn't cover anything unless you get the highest plan which takes a ridiculous amount of your check. There is no work life balance as some days I work from 7AM to midnight and still can't keep up with eAssist guidelines as they have unrealistic expectations to how long it actually takes to get an insurance breakdown from most insurance companies. I can't even clock in my full hours because if you make more hourly than you do with commission, you end up owing the company. They say you get paid as much as $8.25 per form which I don't believe as I have 5 high volume offices and can't even bring in more than $1,000 a month. I used to love insurance verification but this job has caused me so much stress and unhappiness, I almost never want to work in dental again.

I was so excited to start this job when I was first hired. The flexibility was exactly what I was looking for. I had the insurance verification specialist position, where I worked with an office verifying their insurance days ahead of the schedule.  I made significantly less here than I made at my previous dental office. I think it is totally possible for some people to make a decent living, but even when I worked almost full time I only made a few hundred dollars. The most challenging part of this was that we were paid per insurance verification- and if you know anything about insurance verification, it can vary in amount by the day, and some insurances are a nightmare to reach. It was so frustrating to have been working for HOURS on one verification because the insurance's automated system kept hanging up/ keeping me on hold, and , the portal didn't have all the info I needed. It was after that experience that I realized that I was being taken advantage of.  I was always multitasking but it was just completely frustrating to know that I could have been working for so long and completly wasting my time for maybe 10 dollars or so for the one verification. Management was great. I always wondered if the billing would be a better experience. I think the people that work here are wonderful and I think this is a fantastic idea for a company, but the compensation was really difficult to face in those cases where verifications were near impossible to complete. 

What is the best part of working at the company?
Once you get a good understanding of what your work load is you can plan your sch for the week and have great flexibility; however this is the only plus of the job. The drama of up lines and pay aren’t great. But for years I had just came to the conclusion that I would take a pay cut for that kind of flexibility for my family. But now they’re forcing independent contractors into becoming employees with an almost 10% pay cut stating it’s to provide benefits. This with no option to remain as an independent contractor,  and decline pay deductions for said benefits is inconsistent with a win win as one of their many philosophies or core values. They still take their big sum off the top as a big corporate brother traditionally would. Not disgruntled, but all as an enlightened and liberated former employee. 

What is the most stressful part about working at the company?
Changes constantly occurring about every 4-6 months limiting you upon your “blue print eligibility” for new offices or assignments to increase your income. That, and the CEO being so out of touch with the general public that works with eAssist and their financial abilities to move states to change their tax rate to off set the 9.8% pay cut for being forced into becoming an employee, not IC.

What is the work environment and culture like at the company?
Pretty tolerable and okay, if you just keep your head down and try to not get close with any uplines. A few good people of course not everyone’s bad though.

Let me tell you about the company culture: It is phenomenal! I have never worked anywhere that was more drama free and cohesively collaborative. Any question you have can be answered in moments by your teammates on our secure chat. Not only that but they are happy to help. I believe the number one thing they look for in a new hire is a positive personality that matches the culture and it shows. 
In the last year a lot of helpful things have rolled out. Like for instance, if you are new to eAssist you get a coach for 30 days. Your coach guides you and makes sure you are meeting all expectations of your role and helps you by answering any questions you may have along the way. Another new thing is Balance Score Card. Essentially it allows you to make sure that you are meeting goals and growing the company brand. Also they do periodic spot checks and call the office to get feedback. After each of these instances you get helpful suggestions on how you can improve. eAssisters love to learn! CE is required and is needed to stay ahead of the curve. In my opinion, the absolute best thing about eAssist is that there are clear guidelines and attainable goals. I am very type A and thrive in environments where the expectations are clear. 
   If after reading this you think you are eAssist material please apply with us. We are always looking for amazing new hires because the company is expanding rapidly. Who wouldn’t want to work with us?

I am grateful for the opportunity eAssist gave me during Covid. I was able to work from the comfort of my home. I benefited from the flexibility to spend more quality time with my family. When my previous employer called and reopened, I decided to stay with eAssist as I saw myself growing in my career within the company. 
Soon after, the company made changes and we became employees. The pay structure no longer made sense. We were still earning commissions, but paid minimum wage the hours clocked in. Its complicated to explain but you have to be careful not to clock in more hours than you earn in commission or you will owe the company. This pay structure not only doesn’t make sense but it is also unfair. Someone in low minimum wage states earning the same commission as someone like me in California can work 40 hours while I am expected to do the same amount of work in half the time. You can choose higher earning offices to increase your commission but Team Leaders play favorites and it is highly competitive. I went from feeling grateful to dreading my work. Besides the pay structure, I also feel that my experience deserves more than minimum wage.

eAssist has been a wonderful opportunity for me AND my family!  I have been able go from working sometimes 50+ hours a week AWAY from my home and family to being home everyday.  Although the transition was a very gradual one, I must say it was the greatest move of my life!  Working in the dental office for more than 18 years gave me the experience needed, to know I can help so many other offices as well as other managers just like myself.  The support from the executives with eAssist is nothing less than amazing.  We have the resources to communicate with each other and constantly grow from others experiences.  We are completely self employed but the sales team does the hard part for us!! It doesn't get better than that.  If you have the right mindset to make this business work for you and have the desire to help offices in need of your expertise-I have to say this is the place for you!  You will get great communication from executives, fair pay based on the office size you are working with, friendships, and leadership roles.  My family now reaps all the benefits instead of just the dental office!!!

I have been in the dental field for three decade.  When I joined eAssist, I thought i knew it all, but wow, was I wrong.   I have learned and grown so much in my nearly two years with eA.    I love that there is a ton of flexibilty.  The team leaders are responsive and care about their team.  Everyone is super supportive.  It takes time to work up to full time, but it is sooo worth it!   Yes, there are things that I feel could be better, but overall, I'm happy that I can now be a stay at home dog mom, after working 15 years in a toxic environment.     The most difficult part of making eAssist my full time job was structure.  I literally had to set a schedule for myself and stop working when it was time.   I found, because I was working from home, that I didn't know how to turn work "off".      When I was working full time in an office, eAssist was great side income, which helped me pay off debt so I could afford to retire from my office job and join eA full time.   
You won't regret your decision to work here!



This is a great company to work  for IF you fit into the *culture* of the  current management. They *say* these are their values.
1.be proactive - (in pointing out faults and unforgiving (keeps a record of wrongs)
2.begin with the end in mind - (usually this is - get rid of this person as fast as possible)
3.put first things first - (their agenda - take others word and not seek to understand what is going on and why)
4.Think win-win (Supervisor is going to win no matter what employee says)
5.Seek first to understand, then to be understood ( what a laugh - you understand them - no opportunity to fully discuss *complaints or issues*) If I had been a guy, I would still have a job
6.Synergize - only from the top down. 
7. Sharpen the saw - made to feel guilty if you take time off to regroup 
HR does not Seek to understand - does not look to both parties to find out what is truly going on. Does not follow the Henry Schein process when there is conflict among employees. 

I've had the chance to collaborate closely with clients and assist them in reaching their objectives as a Client Success Consultant. The business places a high priority on customer success and offers first-rate tools and assistance, such as frequent training sessions and access to professionals in the field. I've been successful in building trusting relationships with my clients by getting to know their particular requirements and difficulties and offering solutions that are specifically designed to help them achieve their goals. I value the independence and adaptability that come with this position since it enables me to work on my own and make choices that benefit clients.

Top Job Titles	Average Salary
Biller 11 salaries reported	$60,000 per year
Revenue cycle specialist 1 salary reported	$17.50 per hour
Consultant 4 salaries reported	$10.44 per hour
Help desk analyst 3 salaries reported	$20.83 per hour
Onboarding manager 2 salaries reported	$27.00 per hour

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