technical support

technician

operations supervisor

operations team leader

senior software engineer

ecoATM LLC

Job can be great some days, overwhelmingly stressful the next. Basic call center tech job with work queue system. While steps have been taken since I began to work on the kinks in the system, there are still people who take advantage of the situation. If you spend too much time attempting to fix a long time problem, you are punished based on your work load. Too much emphasis on quantity of work done and not enough emphasis on quality. With this mindset, problems tend to linger and become overly complicated, increasing the amount of work to be done due to inept work previously done.

Compensation is a bit on the low side for the amount of knowledge and work involved, usually compensated by drinks/snacks/food provided in the office, but unfortunately due to COVID, I haven't had the opportunity to be apart of that work culture.

Idea is great and department can flourish if steps to eliminate favoritism and rewards for highly motivated quality of work is given out. Would also be better if a work from home structure is established full time

This company tries. People are nice. Pay was a couple dollars over minimum wage. Atmosphere and dress code were casual. You can personalize your desk space with anything appropriate (e.g. family photos, action figures).

Management is nice - although too lenient with no-shows. They will provide regular coaching, but will not adequately discipline (or terminate) employees when expectations are not met, which causes problems for the rest of us as we now have to field customer complaints not only about our products/services, but also about our customer service itself. There is little room for advancement, so there is also little incentive to do well, which makes matters worse. Advice: don't care too much or you'll get frustrated.

There's a snack bar that also provides milks, juices and cereal, so I never had to eat before I left the house. There is also a PS4 and an XBox set up with some comfortable chairs and couches.

All and all, this was a good first call center experience.

I’ve worked a for several companies in my 20 years. None have had as bad of leadership as this place. During the pandemic, when customers were not going to stores to retail stores, these geniuses essentially shut down their online website. When culture and moral is at all time low after the massive layoffs, HR cancels the holiday party and won’t reimburse managers to host happy hours to rebuild trust and lift spirits. All the good people left after they realized their LTIP which they gave up were for shares that were worthless as ipo was canceled. 



What is the best part of working at the company?
Getting let go after 3 years for no actual reason other than the company is going down hill

What is the most stressful part about working at the company?
You never get a raise or promotion just told you would

What is the work environment and culture like at the company?
Laid back and lazy with a side of ego

What is a typical day like for you at the company?
Clock in. Get yelled at for an hour about some small detail. Take calls. Get yelled at some more.

Once they see you are a capable employee they pile on the work and have you correct other people's mistakes all day and you basically just end up doing their job for them all together. This even includes your supervisors work at some point. Little room to advance. Some of management tries to help but that doesn't get very far. Very poor communication all around from the bottom of the company to the top.

Considering what you have to do at this job, and how many of the processes will randomly and completely change without any warning whatsoever, they pay a laughable wage. And don't think that you'll ever get any kind of raise, because they don't, and if they do, it's about 2-3% at a time. Don't waste yours.

Decent working culture
Reasonable training
Good network of colleagues

Pay was below industry standard

The review requires me to write a minimum of 150 characters, however I have already made my points concisely and succinctly, so this sentence is unnecessary.  

Learned a variety of software
Always encouraging us to grow by promoting training, self development and new positions.
Management support and encouragement was always at the forefront.
Free healthy food and drinks always available.
Excellent company.


Call center environment. Fast-paced. Not too high stress. Free snacks and drinks. Fun company outings and events. Sporting events. Hardest part is dealing with escalated customers.

Wonderful People and management  & team Lead are wonderful and hands on.
Appreciate the training program before starting the job. 
Very Hands on and also always are available employees for any question and process that might has any questions in .

Company is caring and thoughtful and does work with customer.

Top Job Titles	Average Salary
Technical support 8 salaries reported	$22.81 per hour
Technician 5 salaries reported	$19.00 per hour
Operations supervisor 5 salaries reported	$57,500 per year
Operations team leader 1 salary reported	$19.25 per hour
Senior software engineer 3 salaries reported	$138,333 per year

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