customer service representative

warehouse worker

software engineer

warehouse manager

warehouse associate

etrailer.com

Company promotes/hires from within, great introduction to the world of both call centers and sales. They pay to keep employees there. They are willing to work with employees for the most part.

One thing to be prepared for is when it is busy, it is BUSY, and even if a reasonable mind would understand that one employee or one call center can only do so much, you will be pressured to do more regardless of if it is possible without compromising customer care. (They need to hire some seasonal workers in peak season but that's just my opinion) At times they will indirectly insinuate that call times and sales numbers matter more than the customer experience without admitting that is their real stance on the matter... Partially where I started getting less passionate with the job. A hundred or more calls at least waiting to be answered at all times in peak season. So during those times of year you will never feel relieved, constantly on edge.

You will feel overwhelmed at times if you don't have a lot of call center experience like myself, if you are able to handle every third or fourth customer of "neighbor" as we call them being a total garbage person with no good reason(Just laugh it off I guess? I learned here that I'm not good at it which is why I am a FORMER employee), then you will do just fine there. Otherwise the management is very nice and helpful when you need them, you'll get sass from a select few co-workers who don't want to help you fix their mistakes they made with your customer previously. Lots of dealing with incompetent delivery services, lost packages, incorrect/damaged items/etc. You will occasionally be advised to essentially tell the customer "tough luck" in customer service terms with certain order issues out of their control. The warehouse seems to have issues with quality inspections or rough handling of products because a lot of those "tough luck" calls were items claimed to be damaged but the box was in perfect shape... Insinuating they were damaged before being packaged and shipped.

Caller location generally moves with the sun (believe it or not), typically you get more decent and nice east coast/Midwest folks in the mornings/afternoons (or the occasional angry old man(usually for good reason and easy to resolve, very nice after and are generally your best customers to give your personal line to)), then in the evenings you get more of the snarky west coast folks who think they know everything about you and your job. They make you play 20 questions on arbitrary matters and try to catch you slip up on some spec of a product or something and immediately get your name and ask for the manager so they can fail at trying to get you fired. Honestly that is what I WAS able to laugh off with how petty some callers were. And the occasional nice person that just genuinely needs help with something.

The company applying and interviewing process won't likely mention it but the sales figures are a lot more important to the company and your measured job performance than they will let on. They'll emphasize call times more but ultimately they are there to make money. Co-workers have open access to all employee sales numbers so you will be judged based on that regardless of how well you treat customers. Make sure you solidify great relationships with businesses and suppliers and company reps, far easier to maintain steady sales performance with bulk sales and repeat specialty orders than trying to advertise extra products to every single-purchase customer out there.

But most employees there are there to do a job well and not just make money sitting around watching other people struggle. So you do have plenty of backup when you have issues. Ultimately a better place to work than most these days. Not a good place to work if you have any anxiety or sensitivity to lights smells noise etc.  Because you get a lot of all of it in ways you might not like sitting in for 10 hour shifts.

Parking lot could be expanded a bit(there is also an issue with people flying in and out of the parking lot), though that just shows they are successful and growing fast, and are currently trying to spread national so now is the best time to get in early if you want a company to work your way up in.

Extra bonus is that the company owners work right next to you, so if management or HR or whoever can't help you, you can go straight to the top! Not that you will ever have to.

TL;DR: it's about a good a place as any to work.  You'll do great if you're used to it, and you'll learn what you don't like if it's not your cup of tea which will help with future positions! A win-win kind of company for folks like myself. You won't be wasting time here.

overall etrailer is not a terrible place to work, the work in the warehouse is super simple anyone can do it. that being said the compensation in pay for the work done is lack luster unless you find ways to cut corners. big focus on commission structure for pay here so if your looking for a steady reliable pay check look elsewhere or be ready to work yourself to the bone in order to maintain a decent wage. 

if youre coming in with little to no previous warehouse experience or heavy lifting equipment experience you will be trained and i use that term very loosely. training generally consists of being shadowed for an afternoon or two while order picking then its pretty much like a baby bird being kicked out of the nest to learn how to fly, you either figure it out on your own or flail around till you hit the ground. keep in mind that this does apply for all the fork truck drivers as well. but if you have any question or doubts about what youre doing ask another picker or another driver and they will help set you straight.  

overall management is not the greatest but by far not the worst that i have worked under. they attempt to listen to general qualms and issues but overall its just in one ear and out the other if it doesnt coincide with what they believe is already "better than it used to be".
the less said here the better. 

As it stands they have been around for years and will be for the foreseeable future. if your looking into etrailer as a career just keep looking, if youre looking for a job as a stepping stone to learn a few things warehouse wise until something better comes along then go for it.

I was one of two people in my smaller department in the warehouse. One of my co workers threw something metal at my head right in front of a supervisor. But since this worker was a favorite absolutely nothing happened to him. After that he threw me under the bus every chance he got to a supervisor who never worked in our department causing me to never advance. Supervisor didn't care what I had to say or that I worked overtime and came in on Saturdays. When management has favorites it's never a good company to work for. Place promoted others based on being "in" with the favorites co worker or supervisors and not about work ethic. Many reach truck drivers would sit around and listen to football I'd often see them not doing anything for 15 to 20 minutes but they were favorites and could get away with that. So if you are a brown noser you would like this job and move up fast. But if you work overtime and upset someone in the group they will be gunning for you and you will never advance. 

The two "leaders" if you can call them in my department of 10 were over 40 years old and would often talk negativity and make fun of people younger then them behind there backs. They could never say it to someone's face. Often called people out innapropreiatly in front of everyone when they could pull someone to the side to talk one on one. Always assumed the worst or that you purposely cut corners even when you simply made a human error. 

The management promptly emphasizes the importance of your job by frequently reminding you of the consequences, stating that you may be terminated for certain actions or mistakes. The job security and commission structure are subpar and difficult to achieve. They do not mention that a standard order is valued at $2.30, and every three low orders equate to one standard order. Additionally, the orders you receive are often exceedingly challenging, with a large number of items per order, making it difficult to ship them on time. Moreover, the working conditions are consistently uncomfortable, with no air conditioning, even in extreme heat. Although they claim that you can take breaks, doing so would negatively impact your average performance numbers, making it practically impossible to take breaks. Furthermore, the picking process is just as challenging, as once you are assigned a position, management does not allow for any changes. There is a noticeable bias towards certain individuals within management, and the turnover rate is high in the shipping and picking departments. Despite all this, managers occasionally walk the floor with food, but most of the time, they use threatening language of termination, whether it is due to poor performance or simply because they feel like it.

Etrailer used to be a great job - lax and fun atmosphere, little to no micromanagement, flexible schedule and breaks - but that changed during my time there. The head of the content team implemented salary and performance transparency, where your pay and performance is posted in an email for all of your peers to see. Worse than this though, he also implemented an untrackable system that calculates your pay rate based on the alleged revenue amount that you make for the company. In other words, you don't decide your own productivity, his calculations decide your productivity. Your essentially ranked as an employee under a premise which you cannot control, and paid accordingly. I found the system to reward not based on performance and productivity, but rather marital and family status. The highest paid employees on the pay system are married with children and live proximal to work. This is not because they work harder. I complained about this discrimination to my supervisor. He disagreed and said that these employees just work harder. I was fired from Etrailer the following day.

I think that the head of content at Etrailer.com is unethical and has no business governing people.

I came into this job with high hopes and expectations. They sold me a story of what to expect and I fully intended to work towards the top. After some time I began to learn that the longer you’re here, the less you’re being paid. I spoke with the majority of the people in the content department and learned that some people who have been there for 5-10 years were making substantially less than others who had been there a year or less. Then brand new people who didn’t even have a degree were being hired at over double those who had bachelors and masters degrees. Was told there would be large raises but you won’t see anything equal to increased cost of living. The coworkers are great and the flex time is ideal, but a lot of jobs these days have flexible scheduling, and far more equal and fair pay for the work you do. I no longer believe the company cares about its people, but they do care about the customer. Sad they care more about the customer than their employees who help the customers.

They have a schedule for you to choose, depending on when you’re hired or they will tell you all they have is one to choose from. Once you work here they can change your schedule at anytime without your permission. Without checking to see if it will work for you. They will give you a week or two to make adjustments outside of work. There is little to no negotiations on this. If you need time off in the week you work they will deduct it from the 80hrs of unpaid time. Note this is your personal, vacation (if not paid), and sick time. You will get 40hrs of paid time to use how you like but can only use if it’s at least a week in advance. 
It’s more of a job for people with no family, or no life outside of their job. They motto is the customer, etrailer, team mate, then you. You are supposed to put all of that above you (your family as well) .

During orientation they'll hype you up on the commission rates, but fail to mention you'll probably be making 18 and hour cuz they're only busy for a few months out of the year. The schedules are God awful and if you get stuck on weekends there is never adequate leadership to help you when you need it. There's no way to track your own downtime you're at the mercy if your leader remembers to put it in. Some people get to go to other departments to maintain their rates while others have to sit around waiting for work to then get wrote up for not being productive enough. In certain instances ypu have to rely on people who are paid hourly to get you a comissioned employee pieces you need but they take so long you it hurts your score. The wifi cuts jn and out all day making your tablet freeze and not be able to work. They change skus online so they don't have to price match. Prett6 much anytime you bring up an issue you get told that's gow it is and to deal with it. It's a dead end job with middlemanagement as the end goal. The commission rates are set to where you're pretty much stuck at base pay and you can never get a raise.

Wonderful coworkers and work atmosphere. Growing company with tons of advancement opportunities if you are willing to take the initiative and work hard. A very inclusive company, embracing employees for their talents and contributions. I've been here 5 years and have seen the company grow every year. Of course there are some growing pains. But, the owners are willing to admit mistakes and ask the employees to contribute ideas for improvements. And, they implement employee ideas every day. Throughout the year they show appreciation for employees by having ice cream trucks stop by, buying lunch, giving us small gifts like thermal cups, tshirts, etc. And there is an amazing holiday party with employee bonuses every year. No company is perfect, but etrailer comes close.

The initial compensation for this job is great for an entry level type job, however they neglected to tell me that this position is compensation based. The training was awful… they ensured that they would teach you everything about what they sell before they put anyone on the phones. I was on the phones by week 2 and had absolutely no idea what I was talking about. It made me look stupid and incompetent to their “neighbors.” Any time I tried to ask for help, the team leads would give me different answers or not know how to help. Other CSRs are more worried about meeting their numbers than helping others, despite the “family” environment they claim to have. Other departments were just plain rude replying to you or calling you out. This company treats their customers like garbage and refuses to give any money back for the mistakes they make. The only thing beneficial about this job was the break room and schedule.

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$28,000 per year
Warehouse worker 1 salary reported	$19.00 per hour
Software engineer 4 salaries reported	$116,250 per year
Warehouse manager 3 salaries reported	$68,333 per year
Warehouse associate 1 salary reported	$19.00 per hour

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