technical recruiter

desktop support technician

fortitude systems

I worked for Fortitude about 2.5 years ago to find my first IT job. A recruiter called me and spoke with me about my technical skillset and overall IT experience. At that time I had dropped out of school and was pursuing my associates degree (part-time) and working in retail. A month later the same recruiter called me back and told me about an entry level position that would allow me to have Tuesdays and Thursdays off (so I could attend my classes), but work Saturdays and Sundays so I could get my 40 hours in. I was a little reluctant because I had wanted to keep my weekends free (for me time! ;-) ) but the recruiter told me how this company pulls their best people from the helpdesk into their desktop support team (which was the position that I ideally wanted since I like working with people face-to-face). I ended up interviewing with their client and taking the position. I appreciate the advice I was given because a little over a year later I was promoted into the desktop group and am now one our team leads. I still see the account manager I worked with a couple times a month when he comes in to drop off pay stubs.

You can tell when you arrive, this company isn't concerned with being status quo.  The leaders will ruffle feathers with clients to ensure the clients do what's right for them.  They aren't scared to let a client know, "You aren't doing this right" just to get the business.  They will walk away from business before just "taking the dollars" and doing something half way just for $$.  

I have only been here 2 years and can say I have learned a ton.  I have had 1 mentor while training and now an AE while working.  College taught me a lot of what business "should look like" and the theories behind it, Fortitude has taught me what business is and the principles that it takes to get things done.  

Overall its been a great experience.

I had a very good experience working with Fortitude. One of their recruiters gave me a call last year and spoke with me for about 5-10 minutes in regards to my background in technology. What also impressed me was that he took the time to figure out what type of CAREER I was looking for. A week or 2 later he called me again and gave me the run down on a position with one of their customers that sounded like a good match. I went on the interview, and the job was a great fit, but unfortunately I did not get the position.

A couple weeks later my recruiter called me back, about another position that was even closer to my house, and told me he could set me up with an interview tomorrow. It was short notice because I usually like a day or two to prepare, but since I was without a job I made it my priority and went to the interview. The hiring manager and I got along great and I ended up accepting the offer. I started there a week later and was hired on permanently by their customer about 6-7 months later. All-in-all a very good experience

- When they came to our college, you could clearly see this was a different company. Most of the other companies, hand out brochures, you do a 30 minute interview with someone who seems like they don't want to be there, etc... They really grilled me on who I was and what made me tick. When they called to fly me down to DC, I was excited. It wasn't the normal interview process and I loved it. They really do care about who you are what drives you.
- After playing sports my whole life, I can tell you one thing I need. I need to be challenged, and it feels like every time I have accomplished something here, I have been given extra responsibility & I need that.
- The #1 most impressive thing to me about this company is I actually have a direct impact on what is going on. I have given feedback and seen changes made in the company that next week. That is fun and kinda cool.

They invest in the people.  The other reality is the leaders will invest their personal time into the go-getters. Great people.  Better culture.  The company is always trying to find ways to evolve and build out their processes, comp structure, leadership roles, and relationships internally. The office I work in thrives on communication and pushing each other to reach our goals. I've been thankful to work with great people in my 5 years and am excited to continue the relationships with those that have left the company and still in the company. The integral aspect here is how life with Fortitude teaches you how to grow and communicate with people in a professional and personal sense.

I graduated school last May from UVA and worked with around 10 IT consulting companies. The professionalism of a lot of these companies was terrible, nobody cared about me, they did't care what kind of career I wanted, they kept talking me into this job or that. After one project, Fortitude called me up and I went in and interviewed with them. I specifically told them, I wanted to work for a software company as an engineer, they were gracious and more than helpful. I interviewed with 3 software companies and eventually started with the company I am currently with. I love this job and owe Fortitude a lot of thanks.

I asked my manager what the difference was with Fortitude and he said over the last 10 years he has dealt with 50+ recruiting firms and they are the best because they don't talk you into doing what you don't want to do, they listen to what you do want to do and work hard to do it.

I feel inclined to write a review for the simple reason that this place is different.

I am not going to get into details, but recently I have had some tough family issues with a family member passing away. It was sudden, traumatic, all of the above. The reason why I am writing this is because the Fortitude family was there for me. A VP from Chicago that trained me (my mentor here) flew in to spend the day with me, we grabbed lunch, had some beers, told some great stories. He has been a mentor for me for a long time, but I didn't expect him to drop everything and fly out here (DC) to spend time with me. I am grateful for everything this team has provided for me, I feel you find out who your friends are when things are tough, and Fortitude was there for me. They didn't hassle me about taking time off, they were more that gratious to let me do what I needed to do.

* This is a start up company & start up's aren't for everyone.... I assume anyone that is looking at this is either interviewing or about to start working for Fortitude, so let me give you this advice:
- These guys care about their culture and will give you every tool to succeed... There is a ton of training. If you don't have a team background, NOT the place for you.
- This isn't an 8-5.... It is a career vs. a job.... No gaurantees for your success... The flipside is there are celebrations like: Paint ball, trips to places like Mexico, our christmas gift last year was IPADS etc...
-You have to be self-motivated... They will not micro-manage or babysit, they are going to expect you to do your job.

-The most enjoyable part of the job is there is nothing holding you back other than you once you are in sales....
-That is also the toughest part of the job.

Worked with Fortitude for 6 months as Contract to Hire. The guys are very supportive and is always there for any issues you face. From HR to my manager you can reach out to them anytime with any issues. Salary is on time, and they even remind you to fill the time sheet if you have missed. As I had to do few business travels, I was concerned about expense reimbursement, but process is very simple with them. Even better and faster than the company I worked for. I can say yes I loved the time I was in contract with Fortitude with all positive experience.

The company targets leaders of social groups in colleges IE: football captains, fraternity chairs, etc. Great group of GUYS, only guys because theres no hope of a woman ever going through with the training program. They promise upward mobility, but that is largely based on how much of your life you want to devote to the company. You put in long hours (7-7), live with your co workers, and only go out with your co workers because you become shunned and neglected down the road for promotion opportunities. Again, the company is filled with great people, but the compensation does not reflect the hours put in, and it is more of a fraternity rather than a job due to the consistent contact with your co-workers.

Top Job Titles	Average Salary
Technical recruiter 3 salaries reported	$50,000 per year
Desktop support technician 3 salaries reported	$25.67 per hour

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