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iFIT

Typical work days involve our stand ups, which are only like 15 minutes.  Then we get to work each in our own areas.  We are encouraged to collaborate and the team culture is very open so when I run into something I need a hand on asking for is easy.

They have weekly updates from the different teams to keep everyone in the loop and they have occasional trainings videos by team members that we can watch when we get a chance and then a week or so after its posted there will be a meeting to discuss ideas/questions and opinions.

Management is extremely good.  The CTO is the best I have ever worked with, by far.  He is the guy who not only helps with technical questions whenever needed (digging in the code and pair programing with you if needed) but he also focuses on us as individuals.  He makes sure we understand our responsibilities and what is expected of us, but also warns us of burn out and does little things like sending flowers to your family when you have a baby.  I can't say enough about the culture and atmosphere he has created, or about the quality of product he has lead us to put together.

The culture is very open and friendly, focusing on tasks and quality.  Those people who tend to back bite / complain / be lazy don't last long.  It's a good balance of know what is expected, pushing yourself, taking time to learn something new, and adding personality.  About once a quarter we have team meet ups where they fly the team members in from wherever they live and we do a trainings, team building, and they feed us well.

The hardest part of the job is probably staying up to date with everything.  There are a lot of different teams that are working on different platforms and projects and those times when you have to dig into code from different projects is sometimes time consuming.  This is usually not too bad because we get to at least meet most team members and it isn't hard to reach out and ask for a hand.  We have also had a lot of success at developing guide-lines to follow across different projects.

There are a lot of really enjoyable parts of the job.  They have little things like free sodas and snacks on sight, as well as ping pong, the latests consoles and big tv's up that people will sometimes unwind with.  They also encourage a healthy life style.


A typical day at work at iFit often felt chaotic and disorganized. Priorities shifted constantly without clear communication, making it hard to stay productive or feel confident in your role. It wasn’t uncommon to get completely contradictory directions from different departments, all while being told to "move faster."

What I learned was more about what I don’t want in a work environment than anything useful for career growth. While I did pick up some technical skills through trial and error, there was little mentorship or structured training. Most of what I “learned” came from cleaning up messes left behind by poor planning.

Management was a major issue. There was a clear lack of accountability, transparency, and support from leadership. Upper management seemed disconnected from the daily realities of teams and focused more on rushing products out the door than building a sustainable work culture. Feedback from employees often felt ignored, and decisions were made behind closed doors.

The workplace culture leaned heavily toward burnout. There was a constant sense of urgency with little recognition or appreciation. People were overworked and underappreciated, and morale was low. Collaboration was hit-or-miss, depending on who you worked with. There were some good people, but high turnover made it hard to build a strong, cohesive team.

The hardest part of the job was the pressure to deliver under unrealistic deadlines while navigating constant internal dysfunction. There was no clear career path, and many talented employees left simply because they were exhausted or frustrated by the lack of vision.

Ironically, the most enjoyable part of the job was the few co-workers who genuinely cared and tried to make things better. Some people really put in the effort to help others and maintain some kind of positivity — but unfortunately, that wasn’t enough to outweigh the bigger problems.

Overall, I wouldn’t recommend iFit unless you thrive in a high-stress environment with limited support and are okay with minimal work-life balance. Proceed with caution.

Cusotmer Service - Parts and Service for Manufacture's Warranty

You get to set the hours you would like, which can be helpful for college. They are flexible with schedules for students, although once you set your schedule, it is set for 3 months and if you need time off, you have to request it. The hours you choose to work are the hours you are required to be on the phones. This does not include time to respond to emails for Customers you have previously talked with on the phone. This can be very stressful when you are going to school too or cannot work longer than your scheduled shift. 

Management is ok, the immediate supervisors are great, although their supervisors seem to be a little less forgiving to those on the calls. 

Workplace culture is nice. If you are working in office, there are many things done in the break room to spice things up, although there is hardly time to enjoy those times, except for on break.

The hardest part of the job is the requirements for stats for calls. They exect too much to be done on the call for the amount of time given. They also try to limit the amount of times you send out a tech, when customer's warranty covers them on both parts and service. It becomes very frustrating especially when dealing with angry customers- which is more times a day than anyone would like to experience.

I enjoy most the sense and feeling that I have helped people out. I especially love calls where people are very kind and have a good sense of humor. 

For anyone considering this job, it is not your regular customer service job, you are required to learn about exercise equipment and be able to diagnose what is wrong with it. There is training for this but most is a learn as you go kind of thing. This is a fast-paced enviornment and there are many pros and cons (just as there are with any job). Choose wisely. There is lots of room to grow if you are willing to work hard and you are flexible with their schedules.

Here is my honest feedback about this company. I would advise anyone to work for any other company than this one. There are no opportunities to promote most of the time. I understand that there are so called stats in a company but you shouldn’t be punished for helping a customer. There were many of times that I was told to have the customer call back because the call was too long. ( that call being over 15 min) also my job being to troubleshoot with customers as well.  There is a huge disconnect between management and the supervisors as well. The main frustrating part is how they have blackout months. And we’re talking from November all the way until April! You can’t request anytime off unless you have PTO and if you don’t have PTO you have to work Saturday to make it up. And during this so called busy season you can’t request any mondays off or even a day before a holiday off or after a holiday off as well. Let us enjoy time off! Especially if you’re going to take away all these months where it’s blackout times! Anytime your over the 15 min limit on the phone, you’re called out in a group chat that contains everyone in the whole company to make sure you hurry up the call and to add more stress on top to that as well. 
To also state as well, when they say it’s a remote job they make it very clear that it’s a privilege to be working at home and they will force you to come into the office anytime randomly without reason and when you ask for one they won’t tell you

After being forced into the office I noticed how much the supervisors and the team leads would walk around and make jokes while the rest of us were actually working. 
How disappointing.

With all of this being said I would never work at IFIT ever.

This is actually my third position with Freemotion Fitness. I started sub contracted work as a master coach trainer. I was able to work a as the manager for the brand gym and training facility. This third position that they've offered me is a territory manager in sales.

My current job consist of finding, creating and maintaining relationships with customers. Educating them on Freemotion brand equipment. Providing solutions for needs inside their respective clubs and organizations. 

I've learned a great deal about customer care, loyalty, time management in this highly self disciplined environment. I've been able to practice building relationships with many companies and organizations.

My co workers are great. They're all nice people and very pleasant to  be with in both person and media interactions. I typically work alone, either at my home office or on the road. My direct supervisor lives in Illinois. The sales team is supportive of each other and helpful.

The hardest part of my job is not having consistent daily, or even weekly interaction with other to help improve their health and fitness. I thrive off of human connection. This job tends to feel very solo. Which works very well for some. It has been a challenge for me.

I love meeting people! I love traveling to their locations and getting to know them and their business.

I feel like ICON Health & Fitness used to be a really popular place to work then people didn't really hear about it for a while. Well, it's back and coming in full force! They are making great advancements in both employee and customer satisfaction. The company culture is amazing! On my first day at ICON, I was introduced to a variety of new people and they all told me if I ever had questions or needed anything, I could tell they actually meant it and now I wouldn't hesitate to ask them if I had questions. The employees are so much fun and love what they do.

ICON doesn't only care about the work you put in, but they care about your personal life too. I currently work from home and have my little boy at home with me while I work. My managers and coworkers are very flexible, understanding, and supportive of everything I do. It is an experience that I always dreamed of having but never expected to find a company that would actually be willing to work with me and my situation.

Overall, I would encourage anyone to work for ICON. There are definitely some previous growing pains that need to be organized and worked out, but I'm pretty sure every company has those. I would invite any and everyone to apply to work at ICON! You won't regret it. 

I worked in the executive building as a professional worker.  My direct manager overlooked me for advancement, refused to allow me to be involved with big projects that would help me grow my knowledge and skill set, and seemed to think if one works from home they are Not Working.  That was extremely stressful when workers were sent home to work during COVID, and my boss effectively pressured me into returning to work earlier than I was comfortable.

The people that I worked FOR and WITH in the company were FANTASTIC.  They made the difficult situation I was in with management tolerable for a very long time.  They have a cooperative spirit, and a loyalty to their fellow employees that is honest to god heartwarming.  If I could've worked remote, I might have been able to handle staying with the company.

HR was awesome about advocating for me with the insurance company when an issue arose; they honestly care about the employees well-being.  Sadly, C-Suite is so entrenched in their own mid-century culture that HR can't even get them to throw out their outdated ideas about women in the workplace and remote work.

If you’re looking for career advancement, consider other places to work. I was offered a job promotion and had it ripped away due to poor/no communication by the person who offered the promotion. This actually fueled my decision of departure after months and months of stellar performance promised raises being put off and not followed through on. I was told the company wasn’t doing so well so raises were put on hold indefinitely for EVERYONE in the company. I still don’t expect this to change soon, so please consider that when you think about building a career here. Most people in the company end up in dead end situations after years of promises.

People also don’t really care about people in this company which is a really tough culture to thrive in. Most folks are just looking out for their own security/comfort (especially in management) and show little regard/care for their team.

Job security was used multiple times to threaten various teams to perform better which is incredibly unethical. The structure of the company desperately needs to be improved but seems to make little progress as people tend to be hired/promoted here based on who you know (not due to individual qualifications, great performance, etc).

This is written after months of reflection of working for the company.

Working within direct sales, the job is very hands on and customer focussed. Each day throws new challenges and obstacles, as with most customer service roles, however the reward of helping deliver a fantastic level of service to each customer is what makes ICON enjoyable to work for. Within months my ability and dedication to my role was recognised by higher management and new opportunities presented themselves within the organisation. This led to a promotion and a higher level of job satisfaction within my first year. Management does need a bit more work in regards to communications and getting the balance right for timely notifications regarding internal process changes and updates, but this is a working progress which has been acknowledged and management is actively working on. During Covid, the ability to remotely work from home has been possible and a simple transition, with the office being made a safe environment for staff to return to, safely and confidently. I can see a life long career for me with this company and have no reason to look elsewhere.

This job mostly focuses on troubleshooting and documenting issues with large exercise equipment, ordering parts/service as necessary, educating customers on their products, and selling extended warranties.

For member care, every measurable use of the phones and apps are logged for each call.  Every second is scrutinized. While this is typical for many call centers, it can lead to burnout. During busy season, the incoming calls are back-to-back for the entire shift.

The company is located in a college town and has plenty of new potential employees every semester. Many of the employees in this department are college students and don't stay long. 

PTO is accrued and used for sick pay, emergencies, and planned time off.

But using it is difficult-- From the start of November to the end of March is a blackout period for requesting time off. Nearly half of the year is blocked out. 

Top Job Titles	Average Salary
Delivery driver 43 salaries reported	$19.84 per hour
Software test engineer 1 salary reported	$24.50 per hour
Customer service representative 11 salaries reported	$16.32 per hour
Technical support 5 salaries reported	$19.80 per hour
Forklift operator 3 salaries reported	$18.50 per hour

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