ibex Global

It was initially great. Training was smooth for the most part up until a week after nesting, it seemed increasingly harder to get support on calls from sups in a timely manner. And there would be more and more new employees added to a chat with only 2 sups in and only one actually making the effort to help spreading herself thin for us. If you manage to excel beyond the micromanagement and demanding requirements for calls and notations, you would be rewarded with training to be in the Center of Excellence team which basically means you would then be taking calls for a specific insurance that required even more strict adherence to quality assurance, lots of micromanagement and even more demanding member calls while still taking the other member and provider calls from before all while NO increase in pay. Lots of things we were trained to do and would be part of regular weekly calls we now have to ask permission ro do as in file complaints and appeals because apparently too many employees  that were coming in were doing them wrong which should reflect the type of training they received... calls are extremely back to back with only a random chance that they won't be. The pay is not worth all that is required (only 16 an hr) and some days you feel like you're honestly drowning for such little reward. They do raffles and acknowledgements sometimes but that doesn't compensate nearly enough of what good employees deserve and the not so good employees are a reflection of their training. I was blessed with an amazing trainer as well as supervisor but unfortunately they are spread out very thinly because some sups are not helpful 

If I have to explain a typical day at ibex it might start boring but once your friends reach you start having fun and it's very important to make good friends there because surviving a 9 our shift alone is such a difficult task as you get tired of working at BPO but good friends make it easier. Ibwx has helped me gain exposure as well as the knowledge of the campaign I am working in. Management is pretty good but still there is politics as well but the try to get your issues resolved you if you reach out to the right person. On the other hand, working at ibex can be tough as the management comes and keep suppressing you for the littlest things and they want us to act like a puppet but this time passes as well as it just for a short time period but make sure to keep enjoying during this time as well. The most enjoyable part of this job is several events come between the hectic routine either it's an Orange day or some Eid festivals, Halloween functions, Qawwali night; these functions makes toughest routine easier and employees can enjoy well and have fun with their friends .

What is the best part of working at the company?
The training is not sufficient. They have a convoluted communications system. Instead of one team, one chat; they have several chats you have to have open and you still can't get help when you need. It. They also have very, very strict adherence and attendance policy even if you request accommodations, they're strict. It's work from home and they send you all the equipment but you're pretty much on your own.

What is the most stressful part about working at the company?
The lack of connection with other team members. Our team leader created a team chat that we could access on our cellphones, so we could communicate, but still wasn't enough.

What is the work environment and culture like at the company?
Fast paced and challenging are euphemisms for back to back calls. Also, they expect you to complete training courses on your own time and do not pay for that.

What is a typical day like for you at the company?
Log in and start taking calls. that's it. Back to back calls.

Working on the UnitedHealthcare D-SNP campaign allowed me to develop stronger customer service, problem-solving, and Medicare knowledge while assisting members with complex healthcare needs. The most rewarding part of the job was helping members find solutions and knowing I made a positive impact on their day.

The most challenging aspect was managing high performance expectations while navigating technical issues and frequent policy changes. Better communication between departments, more consistent technical support, and greater transparency during coaching or performance discussions would improve the employee experience. Stronger collaboration between management and frontline agents could also help employees feel more supported and heard. Overall, the role provides valuable experience, but there is room for improvement in communication, consistency, and employee support.

What is the best part of working at the company?
Some of them individuals you meet is the best part.

What is the most stressful part about working at the company?
The lack of training for things needed to perform your job accurately, they just say here do this and the try to discipline you for something you don't completely understand.

What is the work environment and culture like at the company?
Stressful mentally!  Requires great expectations, but do not provide the proper training or introduction to new expectations required.

What is a typical day like for you at the company?
I work in Retention the hardest dept that gets the most difficult dept. We take very difficult calls

A typical work day includes signing in greeting your agents, completing daily task s and putting up with the unfair practices and lack of communication from management!!!!  If your not kissing up to management your not in the click in which I will never do that!!!!  The hardest part of the job is dealing with the incompetency regarding management.  No structure, they are very unorganized!!!!  The only reason I enjoy coming to work is because I enjoy helping my agents excel and improve!!!!

I worked at Ibex for six years as a Team Lead, and it was a positive experience overall. The company offers a structured and fast-paced environment that supports skill development, teamwork, and leadership growth. Management provides guidance and opportunities for advancement, especially for consistent performers. While the role can be demanding at times, it helped strengthen my leadership, communication, and problem-solving skills. Ibex is a good company for those seeking career growth in the BPO industry.


Got hired on as a frontier cx service agent everything was great selling products saving customers getting comfortable with the role when with a flip a switch they expect you to talk people into buying phones from verizon it was a ridiculous and unrealistic requirement the best part of the job is the people and culture the worst part is management nothing is clear everything changes for the worse daily you have to walk around egg shells 

When I joined Ibex Global I wasn't aware of their unfair and toxic work culture. From training to production , the immense pressure to perform and tactics of threatening termination weekly in coaching sessions is a facade of a impossible metric induced atmosphere disguised as customer service makes it impossible to achieve and keep to the standards of clients that utilize their BPO. Minority driven agendas

IBEX is a great place to work.. Your ppl skills will most definitely improve by the day.. The things you learn will most definitely help you in day to day life.. I truly love the pot luck they have every mouth all the insentives they give you.. The hardest part could be having a bad call but they’ll help you through it.. Management is great & they work with you..

Working at IBEX Global: Company Overview and Reviews

IBEX Global

IBEX Global Ratings

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected