desktop support technician

vice president

technical support engineer

staff accountant

solutions manager

nThrive

I was a little put off when I was waiting on time for the video interview but the managers were over 10 minutes late.  It felt rushed and disorganized. Very few questions were asked when they said they had to go and ended the interview.

I was excited when I received the phone call with a job offer and start date.  I started on day one and basically watched the training videos that were sent in my getting started email.  I worked on those for two days before anyone every contacted me. They weren't aware that I had started.  

At that point they assigned me over 60 more training videos to watch that took up almost three weeks until orientation started, which lasted for 2 weeks.  

Orientation was basically overviews of a lot of irrelevant information that didn't specifically pertain to my specific job. There was no real hands on working with the Collections Management program, which many of us would be utilizing on a daily basis.  

After orientation we were give more training videos to watch and after approx 6 weeks later we were given spread sheets of accounts to work on. The three remote workers (myself and two others) were just left to figure out they system.  One of the workers hadn't even received her login for the system, which made it hard for her to even work on it.  The had been asking for three weeks for the login information.

Management/Supervisors are very disconnected from the remote workers, making you feel that you are not important enough to follow up and check in to see if you are having issues.  When you do contact someone in management most of the times your questions go unanswered. Example - I had contacted a supervisor regarding access to a payer website and she replied that it was a self registering site.  I explained that it wasn't because part of the registration process required a copy of a signed participation agreement from the hospital.  Her response was - Oh and left the conversation.  I never received a response or assistance with the login.

There are tons of training videos but none of them go into the detail of how a specific program works.  You are left to muttle through it on you own. 

I am nearly eight weeks in and very frustrated with the lack of help. You cannot expect new hires to learn everything necessary from training videos. 

Also there are job resources that trickle in when you do find someone who is willing to help. We have been told that we have to have the job related cross walk but no one from management has given us that information yet. One of the supervisors who did a training session on another web tool said that she was just giving us an over view of the program and would send us printouts that we could use for reference. She has yet to send any of the information out. She keeps her do not disturb up on her messenger and never responds to her emails.  Many things have been promised but never received. Once out of sight, we are out of mind.

Started working as a pilot program at one of the most important hospitals in my city. We were only 3 people for 2 big hospitals with a high daily rate of all sort of patients, since ED, Trauma, Neuro, Cardiac, Gastro, birth & delivery, Surgery, NICU, Adult ICU, Ortho, Psych ED & Psych Unit and Gerontology just give you and idea. A partial training was done super fast in 4 days. Very deficient training with missing a lot of information. The following week they literally through us to do the job without time to practicing, shadowing or at least assimilated the information. First 2 months were a total nightmare of overwhelming pressure, fixing mistakes, constantly changing processes and new information given in drops. We had 'On site' management  from 3 different supervisors, coming from other states and they were rotating week to week to push us to do an unbelievable amount of paperwork process in high detail, plus we had to be available to answer/return calls same day with a high customer service. On top of that, we had to dedicated 1.5 to 2 daily mandatory hours of management huddle meeting through ZOOM with main supervisor, who was across the country, just to tell us that on top of our shoulders were the whole responsibility of this program success, we have to pull out this job with no mistakes at all. This pilot program job was completely out of reality, lock of an appropriate good training and practice, it was implemented fast without really knowing what was expected from us as nThrive team and then they pretended to do it to a perfection level of excellency, when they did not provided any kind of training, information was given in drops here and there, and we were working without any supply for the first 2 months. We did not have a folder to make a file or a clip to keep papers together. They, the management admitted that "they were learning how to do this job" as we, the 3 workers, were doing the job in completely ignorance and under pressure. I can tell it was the worst experience I have ever had and they make me feel so extremely overwhelmed and stressed every single day worked for this company. I was scared to ask a question when I did not understand something or I was so confuse on how to do it. The 'On site' managers were all the time super busy on Skype/Zoom meetings that they barely paid attention to you if you were lucky, or they were answering to you mad and literally chewing your butt because you did not get the information and it was already explained, and you should not make mistakes.......at the end I was the same, confuse, overwhelmed and super stressful to finish up the job every day in a regular time. I usually stayed almost daily, 2 to 3 extra hours, not paid, just to barely cut off with this extreme amount of work as I did not want to get yelled by the supervisor because I was behind.

I’m not even sure where to start with this company. I thought very highly of nThrive, and had great interest in growing with the company until I started seeing all the immoral/ unethical things taking place around the office. To start, management (including head directors) are very unprofessional, and do not make all employees feel welcomed. Completely inappropriate physical relationships between directors and employees, extreme favoritism and prejudice (with absolutely no minorities in management), condescending management, an overall horrid work environment! I can remember a time when the card reader on the office door wasn’t functioning properly, and my badge wouldn’t scan...directors Jessie and Gillian made an extremely inappropriate joke of: “Oh we’ve been meaning to get rid of you” behind their intense laughter. These two among others within management are completely  rude and unprofessional if you are not a brown noser, or part of their clique. Just before being let go, I was transferred from one client to another and barely made it out of training before I was let go under the old client due to “lack of work”. I was never able to get a clear answer as to why I was let go under an old project when I had been assigned to and training on a new client. This company is so quick to scream full transparency, but is in no way fully transparent!

Why does the takeovers first thing have to be slash jobs, benefits, overtime, company morale and incentives. This is why productivity is at its WORST.  They have not developed a work environment that is for the employees to produce and function they have developed a snitching, backstabbing, lying asylum that most folks feel trapped in because they really have no other options and need the money.  The ones who give their 110% are the ones who get demoted, overlooked and persecuted for their efforts. I literally just witnessed a coworker get written up for helping another colleague and because the other colleague perceived what was truly this ladies good heart as being mean and rude, she now has no desire to be her friendly happy self. I mean this lady , when I first came to work there was the most upbeat, helpful and friendly person and man is she smart, but the young minded girls they have employed have done nothing but manipulate and hurt to the point where its causing folks to quit or get fired and its not right.  But telling management is writing your own pink slip as they turn the other way all the higher ups care about is the work that produces the revenue.  We dont get bonuses, decent holiday celebrations, offsite team building outings, nothing...Its sad, but the management  stay off every Wednesday and Friday weekly....smh

I don't respect jobs that do not value employees and have excessive favoritism and lack professionalism and work ethics. There is no healthy Job Work/Life Balance with the work and stress volume Compensation /Benefits could and should be way more to eliminate the turnover and increase productivity. Employees' tend to work better when they are appreciated. Rep's are Always on the phone, never get decent breaks (30 mins) with the potential to lose your voice or require voice therapy and eye glasses. This is a very demanding job. There is very limited Job Security/Advancement due to favoritism and minimal diversity. It's a more a revolving door that does not try or keep good people. As for Job Culture; the morale is terrible. The expression of fatigue and unhappiness is unsettling; how is this growth. And Management is more disproving than supportive. They stay in there own office and island while the CSR's fish for respect, equality, raises and make dollars for the company that can't see them drowning. But come live via projector screen to show and say the cuts and not making goals with all the expectation and nothing better for employees. Companies like this would benefit more if they improve from within overall.

While I understand revenue is important, nThrive as a whole focuses too much on sales & meeting monetary sales goals and not enough focus on the resources to support and implement the products/services sold. Also, there's too much paperwork involved in various internal processes which slows down the ability to turnaround requests, amendments/agreements, implementations, etc. The resources performing the work from an operational standpoint (supporting the company's products/services) do not receive the recognition they deserve. If there were enough resources to to evenly distribute the workload, if they were paid more fairly and more valued, it's likely the moral would improve and turnover wouldn't be so high. This would also positively affect accountability and quality of work provided to clients. The benefits, PTO, onsite gym, and culture are good and nThrive also offers a week paid for volunteer work (previous culture was much more positive prior to the acquisition but is improving).

It was very inviting at first, some of the people I worked with were amazing, training depended on who you worked with. Mostly everyone was very nice. No work-life balance, especially if you have children. You rarely see management, even team lead, & then they couldn’t be reached because they weren’t “on the clock”. You cannot contact managers outside of their normal “work hours” with questions which is very hard and when you’re new, and you don’t get the chance to see them during the day, and not all questions are being answered. You have to rely on the “on call” person which is at the same level you are, just another co-worker who isn’t at work at the same time you are. Difficult when some of your co-workers are not very friendly and make you feel very “small” for not knowing the answers. You work twelve hour shifts with only a thirty minute break, that’s enough to maybe walk to the cafeteria and back. I was very disappointed with how some co-workers were very “entitled” and might have the experience at the job, but acted way above their job title. Not the best place to learn especially if you want to advance in the medical field.

Work-life balance
Work-life balance at nThrive is very stressful barely any training and your out there expected to get everything right. It was not a good experience for me at all

Pay & benefits
My pay and benefits at nThrive are pay was good benefits expensive however the fact that you could be working at a hospital that was out of network was very surprising

Job security and advancement
In terms of job security at nThrive, I think  there really is no job security not that I saw transfers were not available and you could be let go without cause

Management
In general, managers at nThrive are ignorant to the workers needs and unwilling to make changes. They were Very unprofessional and if you by chance speak up about problems they will turn it around on you making daily life difficult

Culture
Collaboration with my colleagues at nThrive is 
For the most part is ok everyone was friendly and pretty much got along well

Overall
My experience working at nThrive
Was less than stellar most unprofessional place I’ve worked . Not enough training, and  failure to recognize real problems

I currently work at nThrive in Raleigh, NC. I’ve only been here for a short time but my experience thus far has been far less than stellar (not that I expected it to be amazing). The company overall is very unorganized from my very first day until now. Training was all over the place and very short. Management sits around and seemingly does nothing all day but they definitely find time to micromanage the regular employees. The pay is honestly a joke. I’m getting just a tad more than some of the people on my team which is very sad because what I’m being paid is severely underwhelming. They make it sound great in your interview telling you that you can make commission based on your performance but what they don’t tell you is it’s also based off of the entire office’s performance, meaning you could literally take home an  $85 commission check even though you collected over 20,000 dollars worth of money for the month. I’ve been looking for another job since I got hired. That says a lot.

it started out as a very fun and enjoyable place to work but that quickly changed.  During my interview I was told that I would get a quarterly bonus to make up for the low pay.  That never happened.  When it was time to receive the bonus, they would call a town hall meeting a couple of weeks before we were promised the check and would be given several reasons we would not get it.  So I always felt betrayed and lied to.  Also, I had a great supervisor when I started but they moved me under someone else who absolutely horrible.  Thats one of the biggest down sides of working at NThrive.  They are constantly moving you around from one team to another, one project to another.  I worked there about 8 months, and worked three different project and having to learn three systems.  You have to be a really quick  and  quick learner and able to adjust to different supervisors.

Top Job Titles	Average Salary
Desktop support technician 4 salaries reported	$62,500 per year
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Technical support engineer 3 salaries reported	$75,333 per year
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Solutions manager 3 salaries reported	$53,667 per year

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