care coordinator

physical therapist

occupational therapist

registered nurse manager

operations coordinator

naviHealth

It seemed perfect at first, then their true colors started to shine. Never heard from management unless you did something wrong. Most supervisors were brand new, hired from the outside instead of promoted from within, so they didn’t even know how to do the job. Too much negativity in the air. They treated their “contractors” as if they were less than human. Forced them to sit in a tiny room, isolated from the rest of the company. Didn’t allow them to participate in any work activities or events. They weren’t even included in the work emails that were sent out to all employees about important updates and procedures. They could care less about employee’s families. I never missed a day until my children got sick with the flu. The flu soon led into my oldest getting pneumonia and my youngest getting RSV. I missed 5 consecutive days due to them being in the hospital. I kept good contact with them each day I was out, provided all of the documentation including the first doctor visit and when they were both admitted in the hospital. I was allowed to return back to work, worked THREE WHOLE DAYS, then at the end of my shift on my third day back, I received a TEXT MESSAGE saying I was being fired and to turn in my badge and computer before leaving the building. This was after being told there was no policy in place for missing days, that everything was fine, and that I would not lose my job. How in the world is that even morally right? I understand not wanting your employees to miss too many days, but when a single mother has two sick children (pneumonia, RSV, and the flu kill children all the time), you decide to fire them? I was a good employee. Besides not missing any days before that, I was always on time, I always worked overtime when offered, and when they asked us if we wanted to go home early I always stayed for my entire shift when the rest of my team went home. Basic human decency is missing in the workplace. If it were someone high up with sick children, I guarantee this never would have happened.

A typical working day at naviHealth as an HSC and working from home was extremely stressful. VERY high goals, productivity stats and VERY low error rate was expected (shoved down your throat) when working from home compared to working from the corporate office. I maintained one of the highest percentages of stats and maintained 96% or higher error rate. The hardest part of the job was competing for faxes that came in from the contracted facilities and maintaining higher stats with no errors. The number of faxes you pull and work daily is closely monitored. And the slightest error you make can drop your error percentage to zero. When this occurrs, the HSC is forced to work at corporate for 6 months until "eligible" to be "able to apply" to work back in their home office. They say "work from home" but they are trying to abolish that.

At times, one of the hardest thing about naviHealth was that It came to a point where the managers were unapproachable and inaccessible. They are clueless on how to run a fast paced growing office. I understand what worked in the beginning for a small growing company no longer works for the larger company it became. I had their backs on that. But when it comes to how they treat their hourly based paid employees, they read the wrong "How To" manual. Clueless...

I’ve worked as a therapist for 15 years, and have made lots of switches trying to find the right company fit. This is the only place I’ve ever worked where they listen to their employees and make changes based on employee feedback, consistently and cheerfully provide support, and actually seem to care about their employees. They have an 8 week training program so you really know what is expected of you. The work is manageable, although takes a good 6-9 months to really feel you’ve got the hang of it. 
I get an actual bonus at the end of the year, not just a turkey or ham haha. Can’t beat the benefits with this company either. While the insurance plans they offer are “meh” and could definitely be better (took a hit when they were acquired by Optum) the time off is awesome - paid holidays on top of generous PTO. When I started with naviHealth, they took my years working into consideration when calculating PTO and I ended up with over 4 weeks of vacation time in addition to the paid holidays. They also encourage you to take your PTO and help you schedule time off if they see you haven’t been taking any days off. I would recommend this company to everyone, especially those craving work/life balance. 

Out of my 18+ years of being in healthcare this has been the most unorganized job that I've worked by far!! The actual corporate office is very trendy with a young/mature professional vibe. It does a great job with accommodating you and providing a 2 week orientation to the company. What angers me off is that they tell you that you'll be precepting with someone for 90 days AFTER orientation!!! Does that happen? NO!! They throw you out there and expect you to perform insurance cases blindly! As far as the CTM (Clinical Team Manager) Micromanagement is beyond ridiculous!!!! They spend their days focused on what you're doing instead of training or assisting. And I did say THEY...there are several that you'll be expected to 'answer' to which I find outrageous being that we're all PROFESSIONALS! I also find it odd that they have PTs managing Nurses!! Umm, not sure why that was thought to be a good ideal. Seems it should have been the other way around!!! The organization came into a huge Humana contract and decided to hire hundreds of untrained employees that we're just thrown into the fire because they can't handle the large contract. Oh lastly, the hours are horrid. On top of the LONG hours they give you homework to complete almost every night. That's right homework!! It's a wonder this company hasn't had a labor board lawsuit filed YET....or have they!?? Overall, I regretfully left a really solid employer to come to chaos.

I have been working as a Care Coordinator for one year and I have enjoyed the impact that I have been able to touch so many patient's lives, unlike I have been before as a floor nurse. I have successfully managed patient case loads of 60+ influencing their care. I have successfully intervened and prevented multiple patients from being re-admitted to the hospital.  I have enjoyed working with all types of healthcare facilities in hospitals, inpatient rehab facilities, and skilled nursing facilities. I truly am a patient advocate, and I will do all that I can to provide each patient with quality care. One of the challenges with my job in that having a high census and the requirements that it demands, I commit over 50 hrs a week and it has caused me a family/life imbalance. The management style of the company is very supportive. I really appreciate that I have their attention with just the call or text and my immediate concerns are well taken care of by our managers. I have learned a lot about Medicare guidelines, new dual eligible insurances, rehab functionality, all of the new medications, treatments and procedures, learning the various roles in all facilities and getting all parts of the team to collaborate for the patients.

I truly enjoy my job and it has been the change that I needed after 10 years of working in nearly every setting in roles involving traditional duties and direct patient care. There was definitely an adjustment period in the transition from patient care to utilization management/care management, but I have always strived to keep an open mind to every perspective and different lens in healthcare, because I do believe in the importance of collaboration among the entire health care team. I love having experience on multiple "sides" of healthcare as I do feel it strengthens my skills and understanding as a clinician, regardless of my current role and whatever the future may hold. Here, your work is valued and appreciated - you can feel that through the benefits offered, which far exceed those of any company I've ever worked with in my career. There is room to advance and move upward and/or laterally. It is challenging and requires a wide set of highly-developed skills to be effective: interpersonal, telephonic, verbal and written communication, time management, adaptability, technology. 

I've been at naviHealth almost 1 year. I took a step back and took an entry level position because I really enjoyed the people that I spent time with during the interview process. naviHealth is committed to making life easier for it's customers and patients. Their mission is honorable and their growth is a testament to that.

This is an 8am to 5pm job. One of the biggest pros would have to be PTO, which includes an annual Day of Giving to serve the community as well as your work anniversary.. Health, 401k, HSA and 8 federal holidays are all pretty standard. Additional benefits also go a long way; ie: Monthly pizza lunches, occasional team meals, Christmas party, internal events like Halloween, Super Bowl, Diwali, Thanksgiving Potluck, Christmas Angel Shopping, etc. Great ways to get to know others across departments.

This position reports to the Office Manager, who is easy to work with and very experienced. Upper management is always friendly and personable, though this position doesn't work directly with them.
This is a great position to get to know people across many departments and get your foot in the door with the company. 
If you have admin experience, this role will be enjoyable, but not challenging.

I am a preservice coordinator, meaning I review auth requests to see if they meet the Medicare guidelines to admit to a facility. The processes in place help us to guide the Medicare advantage members to utilize their plan efficiently. We advocate for patients to go to the right place at the right time in their healthcare journey. I love the purpose of my job and the ways I can serve patients without being a bedside nurse anymore. Our team is very diverse. We are a group of clinicians (PT,OT,SLP,RNs) from all different clinical backgrounds and we are located all of the country. I can’t speak for other departments but the preservice department works as a team and gets the work done so we can keep the patients moving where they need to go. The only con is the constant restructuring and revision to workflows. I image this will slow down eventually as Navihealth is a fairly new company compared to other managed care companies. We were also recently purchased by UHC so that gives us a lot more job security as we now serve patients nationally. This did change the Navihealth culture from a mom and pop shop feel to a very corporate environment but with so many employees now that change was necessary.

The HR team at Brentwood's Corporate office is HORRIBLE. They all first come off as a great team to work for, but as soon as you are in the system, there is a complete 360 change in their attitudes. The HR team only likes to work with women that are like them and if you are different (racially and characteristically), they will outcast you and treat you like you are nothing. The HR manager will lie on you and do anything to get you out if you are contracted. While there, I was hardly given any work and when I did get work, I would be done within minutes and ask for something to do. Most days I had hardly any work to do, but then was told I was not doing my work and that is insane. The HR team is highly unprofessional and their HR director is just as bad, if not worse than them. They only care about the ones in their circle, and if you don't fit their dynamic, they will cast you out. NaviHealth corporate office is a JOKE, and I will highly dis-advise anyone from working for their HR team.

Top Job Titles	Average Salary
Care coordinator 10 salaries reported	$40.55 per hour
Physical therapist 2 salaries reported	$44.00 per hour
Occupational therapist 2 salaries reported	$44.00 per hour
Registered nurse manager 2 salaries reported	$44.00 per hour
Operations coordinator 9 salaries reported	$16.64 per hour

Working at naviHealth: Company Overview and Reviews

naviHealth

naviHealth Ratings

Popular jobs at naviHealth

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected