speaker

customer service coordinator

supervisor

team leader

medical interpreter

thebigword

This company feels like a joke, they seem to take their employees for granted. As a Spanish interpreter, I can say from experience that the only reliable way to get calls is by signing up for PSN (Block Pay) slots, which are paid per hour regardless of call volume. However, on-demand calls are nearly nonexistent you might get one or two in an entire day.
Initially, the Block Pay rate was $20 per hour, but it has since been reduced to $15. Keep in mind this is a 1099 independent contractor position, meaning you’re responsible for your own taxes. In states like New York, this rate is simply not sustainable.
They do send emails to notify you when Block Pay slots become available, but by the time you check, you often have to refresh the site constantly for 20 to 40 minutes before any slots actually appear. When they finally do, they’re gone in under two minutes. If you don’t manage to grab one, you’re left without work for that hour or even the whole day.
While working from home is a big advantage for many of us, this company comes across as unprofessional and disrespectful of our time. The lack of transparency and consistency makes it extremely frustrating to rely on them as a source of income.

What is the best part of working at the company?
Good communication with the company , good pay. 

What is the most stressful part about working at the company?
Unusual work hours, long drives to the work site.

What is the work environment and culture like at the company?
We worked in a remote location with nobody from the company present, we were all contractor hired by different companies. 

What is a typical day like for you at the company?
Due to the nature of the job, we had to wake up at 1:30 am ,drive for 1,5 to the location and work more then 8 hours .

It hasn’t  been long since I worked for thebigword, but I’m grateful for the opportunity to gain valuable experience which would give me future opportunities to grow and thrive, yes it’s hard to reach out to the support team and  they offer trainings and I asked them to send me the link or sign me up, no results so far, but it’s not a big deal I’ve learned within a week and call flow is not the worst like some people mention, but it probably depends on how rare and demanded the language is. Overall satisfied with the job

Worked with them for years and can tell you one thing - the management here is horrible, the pay is low, and the hours are insane. 
But the last straw for me was when I received a list of main election day locations but did not receive the early voting election locations list. 
When followed up, the manager didn't even apologize. 
I will not work with this company again.

Something was off with this company from the start. Any questions I would ask would be avoided or flat-out not answered. The pay was per-minute and extremely low compared to the other companies I work for. That combined with low call volume made it not worth bothering with. Tons of other interpreting companies out there that pay a decent wage, this isn't one of them.

Bigword is a company that doesn't respect its interpreters. Their hiring process is extensive and it takes a long time to get hired. Once you start working with them, there's no volume and the staff isn't responsive. They will post daily notices with lies, stating the volume will get better and in fact it just gets worse. They also changed the rates paid to interpreters not honoring what's on their contract. This company is a complete waste of time.

What is the best part of working at the company?
There is no best part . Waited long hours and on top of that they pay you cents.

What is the most stressful part about working at the company?
Waiting for calls and sit there doing nothing 

What is the work environment and culture like at the company?
Over the phone interpreter works from home

What is a typical day like for you at the company?
Waiting for phone calls and no calls

I had a chance to work as a contractor for Google projects via thebigword. Generally speaking, I had an excellent experience and payment was never late. The training period was clear and the PMs I worked with were nice and respectful.

This place was OK, not best with the attempts of the family that owns the company to micromanage their employees. Management for Operations is well run. This is a period of transition with the sales team/strategy being overhauled so there have been some growing pains but its a good company overall

Awesome company to work for. Learned a great deal of new skills dealing with sales globally. I was able to hire and manage my own team. Positive atmosphere. Ping pong table great incentives and healthy choices each morning with fresh fruit.

Top Job Titles	Average Salary
Speaker 13 salaries reported	$22.00 per hour
Customer service coordinator 6 salaries reported	$36,333 per year
Supervisor 3 salaries reported	$24.00 per hour
Team leader 3 salaries reported	$50,000 per year
Medical interpreter 3 salaries reported	$39.17 per hour

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