electronics technician

mobile phone technician

repair technician

customer service representative

computer technician

uBreakiFix by Asurion

This type of work is awesome! However, UBIF is poorly ran and executed. There are some perks but it only has to do with the job field...
In my personal experience, i was working my way up to GM(was AM when i left). I was told that i would be the GM of a certain store, only for the rug to be pulled out from under me, so to speak. They kept leading me on but they weren't following up their words with actions. I noticed this with many aspects, not just my own situation. Others had down right been lied to as well and so they quit. Ownership did nothing but lie to me and lead me on. The pay rate is terrible! Techs should start at no less that $12/hr and others think even that is too low. This is a skilled trade just like a plumber, car mechanic or tattoo artist, etc. The worst thing to me was they have NO INTEGRITY! They lie to you, the customer. They will tell you that they only get their parts from "distro", never eBay or anywhere else. BS!! They do order from distro, however, they will order from eBay more often than not. As an assistant manager, i only ordered from eBay, never anywhere else. I've been witness to this and i began to struggle with working there. I am glad I'm no longer with them. I've been a witness to them lying to customers every day. Another example, someone will check in a PS4. That PS4 will sit there for 3 weeks(sometimes longer), with a tech never even looking at it.The customer will call about there cherished device, ubif will tell them that they've tried everything they can to fix it but that it is unrepairable. Whaaat!! This happens every day. They had built a great reputation under Ben Willoughby, but since he is gone, the reputation has been steadily declining. They are getting more and more negative reviews. That is because of the way they treat their customers! People are starting to realize this and say they will never return to UbreakIfix! I can't blame them. Some of the management is racist, stating their displeasure for Eastern Indian folks, who come in quite often in that area to have repairs done. I've heard them be so friendly with people on the phone, and then say "f!ck" that person, after they've hung up. What!! They simply don't care about the customer, only the business. Oh, and by the way, they most certainly do go through your pics! Just a heads up so, get your phone repaired at UBIF at your own risk...

Also, rather than be focused on customers and repairs, they just sit around and watch Southpark or Gangland. As a potential employee that sounds fun but from a customer point of view, i wouldn't be thrilled...

I worked for them for a few months in 2017. My God, was it a mess. I was full time, and had no access to benefits during my time there, but I was new. There were plenty of people that worked there, but we weren't being trained as employees, but to manage stores as they were trying to open about 6 within 25 miles. They didn't want me to work as a part time worker going to school, and they had no respect for that request. I basically got slotted into a janitorial position even though I had electronics training. 

I finished their training, but they only gave me one or two devices to work on a day, and while that was all well and good, it often encompassed about 15 minutes or less of active work per device. In addition to this, they also blamed me for every part breakage as I was the "new kid". It was so bad, that every time people had a part difficulty, they would look at me (even though the work I did was fine, and I was one of their fastest workers). I got noise complaints from the coworker next to me who blasted CNN and MSNBC all day when I tried to listen to music, I got sarcastic remarks from one of the coworkers who viewed me as just an annoying responsibility because the store manager wouldn't let me do more work, and the store manager wouldn't let me answer the phone until about a week before I left because I "wasn't ready".


The coworkers at the store I mainly worked at all were a friend group, and the store manager alienated and separated my friend and I who had trained together (they got rid of him too, as he went back to college as well). I started suffering as an employee, and I lost a lot of drive to work because of the consistently negative working conditions. I also wasn't allowed to go near desktops or laptops that came in (even though computers are my specialty) because they wanted me to work on "simpler things" like the phones, which as I mentioned earlier, were few and far between. The one time I saw a computer, I diagnosed the issue in less than a minute, and had a part in the basket 2 minutes later. They chalked it up to "luck" instead of skill, and behind my back, someone changed the part I had ordered.

Eventually, I gave up because of hostile conditions. They basically told me that I had to leave because I wasn't owning up to breaking parts or being a team player. I agreed to leave because the job sucked, and immediately went to Maine and picked up a hotel job that I held for the entire season. Turns out after I left, they were still having a high rate of part breakages due to the CNN blasting coworker, who was constantly lying about her devices working in the notes. The owner was wonderful however, and he was the best person at the store. He retired, and I hope he's doing well.

People were great, friendly, and cared about your success in learning the job. The pay was poor to average depending on how good you are at sales. You have to be high pressure about it to make anything meaningful but is not as enforced as it use to be. Benefits under this company are ok if you are healthy and don’t need much healthcare. If you have chronic conditions or any other medical issues, good luck. On the best plan you get one ER visit a year, hopefully that spells it out. AHA is a better idea than the employee benefits. At the time of this review If you are not management you do NOT get PTO, STO, ect. At this time there is also no 401k. We typically got 36 to 40 hours a week for full time. BE WARNED, they do hire for full time, you will get full time benefits, but as soon as winter (slow time of the year) they will drastically reduce hours if the location is fully staffed. This is the biggest draw back. You will go from 36 to 40 hours to 30 or less a week. If you combine that with their high cost sub par benefits you will not be able to afford anything during this time as the cost of living in this area is high. If you plan on being a sales pro to make up for this, it won’t matter. You really need the exposure to customer over the course of days instead hours. You do get monthly bonuses at this company, however it’s purely metrics based and one of the largest metric you have there is hours clocked. If you are not clocking enough hours you will NOT qualify for the bonus which will happen during the winter months. 

TLDR of this review: 
This is a great place to work if:
you need a summer job that’s full time in the tech industry and don’t need basic benefits that the rest of the world provides.

This is a bad place to work if: 
You need a consistent year round pay that doesn’t depend on sales, benefits that will actually take care of your healthcare along with providing you some work life balance with out jeopardizing you financially,  and a retirement plan that will actually help you plan for your future because right now this does not exist at this company. 

● Work-life balance
I am a remote tech so I spend most of my time on the road traveling to customers homes. The schedule in my area is usually 7am to 3pm or 9am to 5pm. It’s always nice knowing your schedule ahead of time and the customers that you will be taking care of!

● Pay & benefits
As a remote tech we make $15 an hour however the pay scale is due to change due to the company being so young. They are looking at going to eight dollars an hour plus a repair based commission. We do have a very good health insurance as well as Dental, vision and life insurance!

● Job security and advancement
This company is very young in the technology evolution is only beginning. The opportunity of moving up and broadening your skills with this company is not only there but will continue to grow and evolve wigh the age of technology!

● Management
I believe our management does a great job. They focus very hard on our numbers, that includes sales, shrink, labor, inventory and many other categories! They do a great job of letting you know your weaknesses and your  strengths.

● Culture
At my location you very rarely work with others as you are consistently on the road. You do however keep in contact with other coworkers regarding inventory and problems that may come up during the workday. There are plenty of support numbers along with trainings that help you get started in going on the path to successfully repairing devices. We do work out of company vans in which we do the repairs in. Overall I enjoy my job and love the company I work for.

● Overall
I started here almost a year ago. We had some issues with inventory however we got it managed and our location is up and rolling. We do work with an app called the Bringg app. That helps us dispatch us to our repair orders. For every repair we do create a work order which helps us keep track of our repairs as well! That is a lot to take in at first however once you get it down it’s a very good job to have!

Working at uBreakiFix can be frustrating due to a compensation structure that often feels disconnected from the amount of work employees are expected to perform. Many technicians are responsible for handling a constant flow of repairs, customer service issues, sales goals, inventory management, and administrative tasks, all while earning relatively low base pay.

One of the biggest concerns is the bonus structure. On paper, bonuses may appear attainable, but in practice they can be tied to aggressive performance metrics that are difficult to reach consistently. Employees may find themselves working harder, taking on additional responsibilities, and increasing productivity without seeing a meaningful increase in their paycheck. When bonuses depend on factors outside an individual employee’s control, the system can feel more like a promise than a realistic reward.

The workload itself can also be demanding. Technicians are often expected to complete repairs quickly while maintaining high customer satisfaction scores and meeting sales expectations. This combination creates pressure to do more with less time and resources. Long shifts, understaffed stores, and constantly changing expectations can contribute to burnout.

For many employees, the issue is not simply the amount of work required, but the imbalance between effort and compensation. When workers are expected to perform multiple roles and meet increasingly demanding goals without corresponding increases in pay, morale suffers. A company that relies heavily on employee performance should ensure that compensation and bonus programs fairly reward the people responsible for driving results.

Employees deserve transparent expectations, achievable incentives, competitive wages, and recognition for the value they provide. Without those elements, it is easy for workers to feel overworked, underpaid, and undervalued.

This company is primarily Franchise-based (there are a few corporate stores). In my case, working here wasn't bad. I enjoyed learning and getting multiple hardware certifications (mostly internal, but they do typically cover a WISE cert you can transfer out). In the case of my experience, it varies. I worked for one of these stores in the Toledo, OH area.

We switched owners about halfway through my employment here. We received no benefits (no insurance, etc.) however, the work and environment was pretty decent. They started us around 15/hr and you could earn pay raises from there. Under the first owner we were able to be fairly flexible if you needed time off or were sick it didn't really count against you as long as you gave a heads up in advance and found coverage, etc. The max pay was around 25/hr with the first owner.

Post-ownership change they implemented a point system and became much less flexible. They offered 0 points for call-offs etc. if they were at least 2hrs before your shift, however you'd find that the company will still complain and eventually fire you for these despite following their procedure. I personally have a disability which limited my ability occasionally (call off/went home sick a few times). For this, they aren't particularly flexible despite the promise of flexibility even if you mention it ahead of time or on hire.

New owners also limited the pay rate cap to 18/hr due to not making enough money. They did, however, add the option for a small amount of PTO.

Non-upper management was about the same and overall a decent environment.

I'd say this is a great start in the tech field but definitely isn't a "career" job location overall.

(*****This only Applies to the Columbus Stores, the other locations are ran vastly different in my experience.)

The management positions at all of the stores are filled by young adults with poor leadership skills who are chosen based on their repair skills rather than their ability to teach and lead. This causes a lot of uncertainty in the workplace because if management can't deal with the stress then it will get passed down to employees. The rules are almost always broken whenever necessary. Management may do something not exactly in the policy for one customer to go the extra mile just to subtract that mile from another customer with no rhyme or reason. Doing this is fine to an extent, but it will absolutely cause confusion for you as a newer employee. You will find yourself creating loopholes to benefit profit margins at the expense of the customer. 

The training received is extremely lackluster and has zero follow up. You'll spend most of your time looking up videos done by 3rd parties.

Compensation works on a rudimentary "pay map". You will always start at 10$ and will work through this tech sheet to get small raises. Not necessarily wrong but most of the time you'll need to pester management to get it checked off, then you'll need to wait weeks to months before you see the raise. There are ZERO benefits. The pay is also based on bonuses that you'll have little control over and your coworkers have a high influence on. This is fine except they push it as an "individual's" review.

The job itself is a lot of fun. While you'll mostly do phones, you're going to end up repairing things you never even knew you could. You also don't always have to clock out to eat your lunch which is nice.

I've got over a decade of customer service experience. I had the pleasure of working for this company for over a year before a better opportunity presented itself.

This job is fun, plain and simple. You will grow your skill set while learning how to fix and diagnose every day items. If you enjoy puzzles and being a hero, this is the job for you. I've had numerous customers make a personal effort to thank me in person or on our review platforms.

The company has a somewhat strict process on repairs, but every step feels meaningful and has a purpose. There's several lines of support when there's trouble, including a strong communication network from our sister stores.

It's great to have experience going into this job but I had no cell phone experience at all when I started. There's guidelines for every phone, gaming consoles, and most laptops as well. If you're organized, able to read, and can follow step by step instructions, you'll do great and it will feel great.

The owner of this company has greatly influenced me to continue to do my best to help people. He has literally put his blood sweat and tears into this company and it shows. He helped build our store, he did marketing, he answered every plea for help when things went wrong. Kind, patient, hard working.

I was offered a much higher paying job during the layoffs for covid-19. It's because of this company that I had built a solid resume. I know it's going to continue to grow and be successful. Thank you for taking the time to read this review.

-W

      This place is great for one thing and one thing only. Anyone that is looking to get into tech or returning to just to gain more skills, I would say it's a cool place to go to for that. Everything is pretty straightforward with what needs to be done. Check devices in, repair or diag depending on the device or system. The days can be pretty slow or pretty busy with fixing or building PCs, phones, consoles, and handheld PCs. You'll definitely get great practice and guides to help. Especially when you have a supportive boss and co-workers.

       What about the downsides you ask? There is definitely plenty. Enough so that I recently  learned that I was the only candidate who applied for the position. Being at franchise location for example means low hours, but also, not enough pay to actually survive. It can definitely be more relaxed.  Something you will hear from some others regarding UBIF and Asurion, is that the customer service aspect is what can steer people away from wanting to join hear. And the push of Home+ sales that's creeping it's way into franchise locations that isn't ran by an actual Asurion corp. Lastly, not a huge issue for me, but you will deal with some nit picky individuals that likes seeing things done a certain way. On and on, it depends on the location you're in for the week. When you put all this together, it can overall make you feel, worthless. Even adding to current phycological issues.

          Overall, this company gets 3 stars. For franchise locations, there needs to be a better overall better pay and benefits. To survive this current economy. And not be lied to about being able to manage financial means of living.


The best part about working at UBreakIFix has to be the management and staff. Out of every job that I have had, I haven't had a manager better than the one I have here. He shows concern for his team and try his best to keep the staff in mind when it comes to scheduling. The rest of the staff is equally as enjoyable to work with. It's mostly men here, but as the only woman in our team, it feels great knowing that they all see me as a part of the team and that they can rely on me when it comes to repairs. I wouldn't trade them for the world!

Working at UBreakIFix is first and foremost a customer service job. You are expected to be able to interact and communicate with customers about the issues with their devices, and every once in a while, a customer will come in and escalate quickly. This does tend to happen every few weeks, sometimes twice in one day. Aside from this, we have set expectations and, seeing as we are partnered with Samsung and Google, it can be hard for a 2 to 3 member staff to manage. Most days are quiet, but on Saturdays, there is normally a morning rush where four or five devices come in all at once.

My only real complaint with the job is that it does have long hours. Working from 10 to 7 everyday takes a toll on a person, especially when you have to work for 6 days in a row. Most days are so busy, that I often skip lunch to finish a repair and clear the repair queue. I barely have enough time after work to relax with my boyfriend when I get home before I go to bed. By the end of the day, I'm too exhausted from the day to do much.

Top Job Titles	Average Salary
Electronics technician 171 salaries reported	$18.24 per hour
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Repair technician 141 salaries reported	$17.04 per hour
Customer service representative 84 salaries reported	$25.95 per hour
Computer technician 42 salaries reported	$16.69 per hour

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