About Company:
Why Joe’s is a Great Place to Work
A Legendary Institution – Joe's Stone Crab has been a cornerstone of hospitality in Miami Beach for over a century, known for excellence and tradition.
Pride in Hospitality – Our team shares a commitment to genuine service and creating memorable experiences for guests.
Strong Team Culture – Many employees build long careers here, creating a supportive environment built on teamwork and respect.
Opportunity to Grow – We believe in developing our people, giving employees the chance to learn, grow, and build meaningful careers in hospitality.
A Place That Values Hard Work – Dedication, professionalism, and reliability are recognized and appreciated.
About the Role:
The Take-Away Front of House (FOH) team member plays a crucial role in delivering an exceptional customer experience in a fast-paced food service environment. This position is responsible for managing all aspects of the take-away service, ensuring orders are accurately taken, prepared, and delivered promptly to customers. The role requires maintaining a clean, organized, and welcoming front-of-house area while adhering to health and safety standards. The successful candidate will act as the primary point of contact for customers, addressing inquiries and resolving any issues with professionalism and efficiency. Ultimately, this role contributes significantly to customer satisfaction and the overall success of the food service operation.
Minimum Qualifications:
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High school diploma or equivalent.
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Previous experience in a customer service or food service role, preferably in a take-away or fast-food environment.
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Basic math skills and ability to operate POS systems.
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Ability to stand for extended periods and work in a fast-paced environment.
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Strong communication skills and a friendly, approachable demeanor.
Preferred Qualifications:
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Experience with food safety certification or training.
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Familiarity with inventory management and stock replenishment.
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Ability to multitask effectively during busy periods.
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Knowledge of allergen information and dietary restrictions.
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Bilingual skills or additional language proficiency. English a must!
Responsibilities:
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Greet customers warmly and take accurate food and beverage orders for take-away service.
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Process payments efficiently using point-of-sale (POS) systems and handle cash or electronic transactions securely.
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Coordinate with kitchen staff to ensure timely preparation and packaging of orders.
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Maintain cleanliness and organization of the front-of-house area, including counters, displays, and waiting areas.
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Address customer questions, concerns, or complaints promptly and escalate issues when necessary.
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Restock supplies and ensure all take-away packaging materials are readily available.
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Adhere to all food safety, hygiene, and health regulations to maintain a safe environment.
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Assist with opening and closing duties as required, including cash reconciliation and cleaning tasks.
Skills:
The required skills are essential for efficiently managing customer interactions and ensuring accurate order processing, which directly impacts customer satisfaction and operational flow. Strong communication skills enable clear and polite exchanges with customers and team members, fostering a positive environment. Attention to detail is critical when handling orders and payments to minimize errors and maintain trust. Preferred skills such as food safety knowledge and multitasking enhance the ability to maintain high standards and manage busy periods effectively. Additionally, bilingual abilities can improve service accessibility and inclusivity, broadening the customer base and enhancing overall service quality.
