Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
What to Expect
The Funder is responsible for completing auto finance contract packages to ensure all documentation, approval conditions, and compliance requirements are satisfied prior to releasing funds to the dealer. This role partners with dealerships, credit, underwriting, and operations teams to resolve contract exceptions and support timely, accurate funding of retail and lease transactions.
What You Will Do
1. Contract Review and Funding
- Review retail installment contracts, lease agreements, and supporting documentation to ensure accuracy, completeness, and compliance with company policies prior to funding.
- Validate that all credit approval conditions, stipulations, signatures, disclosures, and required documentation are satisfied before releasing funds to the dealership.
- Verify key transaction details, including customer information, vehicle details, pricing, down payment, trade-in information, insurance coverage, title/lien information, and contract terms.
- Confirm contract structure aligns with approved credit terms, underwriting guidelines, program requirements, and applicable funding procedures.
- Identify documentation discrepancies, contract errors, or missing information that may delay funding and initiate resolution.
- Process approved funding transactions in a timely and accurate manner once all documentation and approval requirements have been met.
- Maintain funding accuracy and turnaround time by prioritizing contract packages and managing assigned deal volume
2. Exception Management & Dealer/Internal Communications
- Communicate with dealerships regarding missing documents, contract corrections, funding status, and outstanding stipulations.
- Partner with credit, underwriting, sales, title, and operations teams to resolve funding exceptions or documentation concerns.
- Escalate complex contract, compliance, credit, or policy issues to appropriate internal teams for review and resolution.
- Monitor pending contract packages and follow up on outstanding items to minimize funding delays
3. Compliance, Records, & Process Support
- Ensure funding activities comply with applicable regulatory requirements, internal controls, company policies, and established procedures.
- Maintain accurate records and update loan origination, contract management, or servicing systems with funding decisions, notes, and supporting documentation.
- Adhere to confidentiality, data privacy, and information security standards when handling customer and financial information.
- Support quality control efforts by identifying recurring documentation issues, process gaps, or dealer training opportunities
What You Will Bring
- 0–2 years of experience preferably in auto finance, consumer lending, banking, loan processing, dealership operations, contract administration, or a related customer service/operations environment.
- Prior experience reviewing documentation, processing transactions, or working in a detail-oriented customer service role is preferred.
- High school diploma or general education degree (GED)
- Strong attention to detail with the ability to review documents for accuracy, completeness, and consistency.
- Basic knowledge of loan, lease, or retail installment contract documentation and the ability to identify missing or incorrect information.
- General understanding of credit approval conditions, stipulations, funding requirements, and transaction processing in an auto finance or consumer lending environment.
- Effective organizational and time management skills with the ability to prioritize assigned contract packages and meet funding turnaround expectations.
- Clear written and verbal communication skills for working with dealerships and internal business partners.
- Problem-solving skills to identify documentation errors, missing information, or funding exceptions and support timely resolution.
- Basic understanding of policies, procedures, regulatory requirements, and the need to protect confidential customer and financial information.
- Basic computer skills, including experience using Microsoft Office and the ability to learn loan origination, contract management, or servicing systems.
- Ability to work in a fast-paced, production-oriented environment while maintaining quality and compliance standards.
- Proven track record with delivering seamless customer experiences.
- Ability to thrive in a performance coaching environment.
WORK ENVIRONMENT
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].
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