Requisition ID: 942998
Total Rewards: Benefits/Incentive Information
At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.
GENERAL FUNCTION
The Optometrist is a leader within the organization, delivering the brand promise, experience and the organization’s key results through people. Specifically, the Optometrist ensures all patients receive the highest quality Optometric care by performing and managing the key steps. The Optometrist also delivers the office’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors.
MAJOR DUTIES AND RESPONSIBILITIES
- Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
- Patient Satisfaction Excellence
- Addresses all patients’ visual life style needs
- Builds patients’ for life
- Explains each step of the eye exam
- Listens carefully to patient’s questions or concerns
- Provides a summary of patient’s overall eye health
- Conducts all services in accordance with protocol and accepted standard of care.
- Ensures all patients receive accurate diagnosis and appropriate recommendations on the initial visit.
- Establishes a positive Doctor/Patient relationship.
- Effective communicates with all office and store associates to ensure a seamless patient experience.
- Provides effective on-the-job training and guidance to team members making use of Company provided programs. Trains in areas including:
- Orientation
- Front desk/office procedures
- Pre-testing
- Phone Skills
- Contact lens Training
- Exam quality by other Doctors
- Company
- Delivers clear, motivating and constructive feedback in a timely manner to all associates. Confronts problem performers directly and without delay.
- Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
- Encourages associate decision making at the level closest to the patient.
- Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
- Overall Patient Satisfaction
- % Sales to Plan
- Exam Growth
- Other Key Performance Indicators
- Maximizes “One Voice†partnership through leadership, participation and involvement in the following:
- Right the First Time
- Walk-in Availability
- Takes pride in the appearance of the office.
- Maintains safe working environment for all associates/patients.
- Leads by example in demonstrating safe work practices
BASIC QUALIFICATIONS
- Doctor of Optometry
- A proven track record of delivering the organization’s results through people
- Knowledge of current Optometric theory and technology
- Comprehensive knowledge from operations, processes and business implications
- Strong communicator and listener
- Problem solving ability
- Organization skills
Pay Range: [[wageComparison]] - [[cust_75thpercentile]]
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email
[email protected]
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
