Top 165 Technical support representative Jobs in Pittsburgh, Pa

Technical Support Representative I (Technical Support Engineer I) - REMOTE
Net Health —Pittsburgh, PA
- $27.42 an hour
- Remote
- Research
- High school diploma or GED
- Project management
- Health insurance
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6d
Product Support Representative I - REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
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3d
BioPharma Sales Rep – Entry/Exp.
Immune Biopharma —Greentree, PA
- $83,145 - $121,680 a year
- Online Application
- No travel
- Leadership
- Communication skills
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Solution Sales Rep
Everon, LLC —Washington, PA
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Mileage reimbursement
- Disability insurance
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Sales Representative - $1,000 - $2,000/Week
SpartanX Solar —Pittsburgh, PA
- $100,000 - $125,000 a year
- Full-time
- Mid-level
- Leadership
- Time management
- Flexible schedule
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4d
Account Manager - Reliability Solutions Group
Equipment & Controls, Inc. —Lawrence, PA
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Profit sharing
- Cell phone reimbursement
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Automation Account Manager
Equipment & Controls, Inc. —Lawrence, PA
- Engineering
- Experience equivalent to degree accepted
- Senior level
- Profit sharing
- Cell phone reimbursement
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11d
Customer Service Representative - Troubleshooting Specialist
Guardian Protection Services, Inc. —Warrendale, PA
- Weekends as needed
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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Customer Service Representative - Troubleshooting Specialist
Guardian Protection Services, Inc. —Warrendale, PA
- Weekends as needed
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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Field Support Representative Diagnostic Imaging East Ohio Valley & Pittsburgh
IDEXX —Pittsburgh, PA
- $30 - $35 an hour
- Overtime
- English
- Clinic experience
- Mid-level
- Health insurance
- Dental insurance
Technical Support Specialist II
Lighthouse Electric —Pittsburgh, PA
- $23 - $27 an hour
- Full-time
- Computer Science
- Construction site
- Pass drug screening
- AD&D insurance
- Paid holidays
RSR Concierge
Renewal by Andersen LLC —Murrysville, PA
- $24.95 - $36.15 an hour
- Full-time
- Hybrid work
- Office
- Residential
- Organizational skills
- Profit sharing
- Paid parental leave
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Call Center Representative
Keystone Collections Group —Irwin, PA
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Organizational skills
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Service Desk Analyst
Mortgage Connect —Coraopolis, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
Technical Customer Service Specialist
Otodata Technologies USA Inc —Canonsburg, PA
- $50,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply
Sr. Technical Services Representative
LATICRETE International, Inc. —Pittsburgh, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Representative
Vantage Specialty Chemicals —Carnegie, PA
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Health savings account
- AD&D insurance
Pittsburgh (HQ) Office; Technical Customer Service Representative
Field Environmental Instruments, Inc. —Pittsburgh, PA
- Email
- Computer literacy
- Mid-level
- Office
- Profit sharing
- Dental insurance
Product Support Representative IV - REMOTE
Net Health —Pittsburgh, PA
- $19.62 - $24.52 an hour
- Weekends as needed
- Remote
- Oracle
- 3 years
- High school diploma or GED
- Health insurance
Quick Apply
Customer Service Representative
Black Box —Lawrence, PA
- Overtime
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply

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Technical Support Representative I (Technical Support Engineer I) - REMOTE

Net Health -
Pittsburgh, PA

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Job Details

$27.42 an hour
6 days ago

Benefits

Health insurance
Unlimited paid time off

Qualifications

Customer communication
High school diploma or GED
Computer networking

Full Job Description

About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

Click Here to Learn More!:

#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave

JOB OVERVIEW

The Technical Support Representative I, is responsible for end user support of Net Health software applications serving clients in all roles including technical, clinical, billing and administrative. Primary responsibilities include taking ownership of client issues and questions reported and seeing problems through to resolution.

RESPONSIBILITIES AND DUTIES

Analyze and resolve issues for clients using department guidelines and timeframes.
Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.
Research, diagnose, troubleshoot and identify solutions to resolve system issues and following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.
Research required information using available resources.
Provide internal feedback to resolve issues and/or enhance product based on client.
Document support cases and develop internal knowledge base for future reference.
Provide support for a suite of software applications.
Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.
Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.
Follow up and make scheduled call backs to clients where necessary.
Participate in regularly scheduled internal training on Net Health products.
All other duties as assigned.

QUALIFICATIONS

High School diploma or equivalent GED required.
1+ years of experience in client service or technical support role.
Experience with installation/configuration of PC software and hardware.
Knowledge of Microsoft SQL Server/TSQL a plus.
Experience with computer networking, file shares and Active Directory.
Good documentation, organizational and project management skills.

INTERACTION

This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities required for this position.

COMMUNICATION AND COGNITIVE ABILITIES

Cooperate with matrixed team members to meet goals or complete tasks.
Must be comfortable working in ambiguous and/or stressful situations.
Must be self-motivated and know when to seek guidance; detail-orientation is a must.
Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
Effective collaborator with proven process improvement skills.
Exceptional organization and time management skills.
Excellent communication and interpersonal skills.
Ability to consistently learn new technologies and apply those concepts to customer’s needs.
Ability to work as part of a geographically dispersed team.
Ability to work independently and as part of a team.
Keep up to date on technology trends, developments & best practices.
Ability to communicate effectively to both technical & non-technical audiences.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $21.94 - $27.42 USD

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support representative jobs in pittsburgh, pa

Technical Support Representative I (Technical Support Engineer I) - REMOTE

Product Support Representative I - REMOTE

BioPharma Sales Rep – Entry/Exp.

Solution Sales Rep

Sales Representative - $1,000 - $2,000/Week

Account Manager - Reliability Solutions Group

Automation Account Manager

Customer Service Representative - Troubleshooting Specialist

Customer Service Representative - Troubleshooting Specialist

Field Support Representative Diagnostic Imaging East Ohio Valley & Pittsburgh

Technical Support Specialist II

RSR Concierge

Call Center Representative

Service Desk Analyst

Technical Customer Service Specialist

Sr. Technical Services Representative

Customer Service Representative

Pittsburgh (HQ) Office; Technical Customer Service Representative

Product Support Representative IV - REMOTE

Customer Service Representative

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