Top 46 Help desk Jobs in Tracy Ca

Support Technician
AIS (Alpha Integrated Solutions) —Livermore, CA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- In-person
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Computer Support Technician I/II
Modesto Irrigation District —Modesto, CA
- $70,553.60 - $99,693.00 a year
- Full-time
- Background check
- Writing skills
- Basic math
2d
IT Systems Support Analyst
Metro Supply Chain Holdings USA Inc —Tracy, CA
- $33 - $37 an hour
- Full-time
- Spanish
- Bachelor of Science
- English
Quick Apply
3d
IT Support Associate II
Amazon.com Services LLC —Tracy, CA
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Fair chance
- Paid parental leave
- Health insurance
IT Support Specialist
Kier & Wright —Livermore, CA
- $25 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid holidays
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IT Manufacturing Support Technician
Tesla —Lathrop, CA
- $23.04 - $52.92 an hour
- Weekends as needed
- 5 years
- DevOps
- Windows
- Commuter assistance
- Health savings account
IT Assistant
AMERICAN ADVANCED MANAGEMENT —Modesto, CA
- $21 - $24 an hour
- Computer science
- Computer Science
- Driver's License
Desktop Support Technician
Inertia —Livermore, CA
- $70,000 - $85,000 a year
- Full-time
- Google Workspace
- 5 years
- Windows
- Paid holidays
- Health insurance
11d
Field IT Support Technician
California Automotive Retailing Group, Inc —Dublin, CA
- $6,500.00 - $7,333.33 a month
- Full-time
- Dealership
- Mid-level
- Driver's License
- Paid training
- AD&D insurance
Quick Apply
IT End User Services Technician (FSO 2)
NTT DATA —Stockton, CA
- Remote
- Google Workspace
- Customer service
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Technician
AMERICAN ADVANCED MANAGEMENT —Modesto, CA
- Overtime
- Computer Science
- Hospital
- Basic math
IT Support Tech, Senior
Mister Car Wash —Modesto, CA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Support Professional
Coneth Solutions —Manteca, CA
- Mid-level
- Windows
- Bachelor's degree
Tech Support (EHR Support for Patients)
Balfour Dermatology —Brentwood, CA
- $16.90 an hour
- Temporary
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply
10d
In-Office Benefit Configuration Specialist
Wipro Limited —Atlanta, CA
- $37,500 - $83,600 a year
- Call employer
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
5d
Service Desk Engineer Level 2 (Hybrid)
IT Solutions Currie —Modesto, CA
- $60,000 - $65,000 a year
- 8 hour shift
- Background check
- Clean driving record
- Azure
- Profit sharing
- Health insurance
Quick Apply
IT Asset Management Coordinator
ComputerCare —Stockton, CA
- $23 an hour
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Commuter assistance
- Health savings account
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Tracy, CA
- $17.64 - $26.49 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
WMS Trainer-Distribution Center
World Market —Stockton, CA
- $19.50 - $22.00 an hour
- Weekends as needed
- Classroom
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
MIT System Engineer
UBEO, LLC —Stockton, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health insurance
- Dental insurance

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help desk jobs near tracy ca

Support Technician

AIS (Alpha Integrated Solutions)
Livermore, CA

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Network troubleshooting
Video surveillance
IP networking
Physical security system troubleshooting

Full Job Description

Alpha Integrated Solutions (AIS) is seeking a highly motivated and technically skilled Alpha Vision Support Technician to join our growing team. This role is responsible for providing exceptional customer support, technical troubleshooting, system configuration, user training, and ongoing assistance for Alpha Vision deployments across commercial, education, healthcare, retail, government, and law enforcement environments.

The ideal candidate will have experience supporting video management systems, IP cameras, networking technologies, cloud-based applications, and AI-powered security platforms. This individual will serve as a key customer-facing resource, ensuring clients receive timely support and maximize the value of their Alpha Vision investment.
Key Responsibilities

Customer Support & Troubleshooting

Provide remote and phone support for Alpha Vision software and integrated systems.
Diagnose and resolve software, camera, network, and connectivity issues.
Troubleshoot AI analytics, alerts, notifications, and event workflows.
Manage support tickets and ensure timely resolution of customer issues.
Escalate complex issues to engineering and development teams when necessary.

Customer Training & Success

Conduct customer onboarding and training sessions.
Train users on Alpha Vision features, functionality, and best practices.
Assist customers with platform adoption and workflow optimization.
Develop and maintain training materials, guides, and knowledge base content.
Support customer success initiatives and follow-up activities.

System Configuration & Administration

Configure users, permissions, and system settings.
Assist with camera integrations and device onboarding.
Configure AI analytics, alert rules, and automated workflows.
Support integrations with video management systems, access control systems, LPR solutions, and third-party platforms.
Validate system performance following installations and upgrades.

Alpha Vision Feature Support
Provide support and training for:

Natural Language Search
AI Analytics
License Plate Recognition (LPR)
Appearance Search
Loitering Detection
Weapon Detection
Fight Detection
Illegal Dumping Detection
Retail Theft Analytics
Perimeter Protection
Automated Incident Reporting
Virtual Guard Services
Real-Time Crime Center (RTCC) Workflows
Smart Alerts and Notifications
Evidence and Case Management

Documentation & Reporting

Document customer interactions and support resolutions.
Create support documentation and troubleshooting procedures.
Track recurring issues and identify opportunities for product improvement.
Assist with customer health checks and system audits.

QualificationsRequired

2+ years of technical support experience.
Experience with IP video surveillance systems.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to explain technical concepts to non-technical users.

Preferred

Experience with video management systems (Avigilon, Genetec, Milestone, Verkada, Axis, Pelco, etc.).
Experience supporting cloud-based software platforms.
Knowledge of AI-powered video analytics.
Experience with law enforcement, public safety, or Real-Time Crime Center environments.
ONVIF camera integration experience.
Access control system knowledge.

What We Offer

Opportunity to work with cutting-edge AI security technology.
Fast-growing company with significant advancement opportunities.
Exposure to commercial, enterprise, education, retail, and public safety projects.
Collaborative and innovative work environment.
Ongoing training and professional development.

About Alpha Integrated Solutions
Alpha Integrated Solutions (AIS) is a leading provider of intelligent security solutions, combining advanced AI software, video surveillance, remote monitoring, mobile surveillance platforms, and Real-Time Crime Center technologies. Our Alpha Vision platform is helping organizations across the United States transform the way they detect, investigate, and respond to security events through the power of artificial intelligence.
Join us and help shape the future of intelligent security.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in tracy ca

Support Technician

Computer Support Technician I/II

IT Systems Support Analyst

IT Support Associate II

IT Support Specialist

IT Manufacturing Support Technician

IT Assistant

Desktop Support Technician

Field IT Support Technician

IT End User Services Technician (FSO 2)

IT Technician

IT Support Tech, Senior

Support Professional

Tech Support (EHR Support for Patients)

In-Office Benefit Configuration Specialist

Service Desk Engineer Level 2 (Hybrid)

IT Asset Management Coordinator

Seasonal, Operations Technical Specialist (Part Time)

WMS Trainer-Distribution Center

MIT System Engineer

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