Key Responsibilities
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Train, coach, and support leasing agents
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Serve as a backup for leasing duties, including tours and applications
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Prepare and manage property documentation, including lease violations, amendments, delinquency notices, and resident communications
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Ensure all documentation is accurate, compliant, and aligned with company policies
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Maintain property audit systems and ensure regulatory compliance
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Manage the security deposit process, including move-out walk-throughs, vendor coordination, make-ready scheduling, and vacancy reporting
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Support the Community Manager with eviction processes as needed
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Assist the Maintenance Supervisor with work orders, vendor invoices, and scheduling
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Provide operational and staffing support to sister properties when required
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Attend staff meetings, including safety, training, corporate, and development meetings
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Stay informed on housing industry regulations, trends, and market conditions
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Conduct periodic property inspections and coordinate maintenance appointments
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Serve as a liaison between residents, corporate staff, ownership, vendors, and regulatory agencies
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Assume Community Manager responsibilities in their absence
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Perform additional duties as assigned
Physical Requirements
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Ability to walk, stand, sit, stoop, kneel, and climb stairs regularly
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Ability to work indoors and outdoors in varying weather conditions
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Ability to work in an office environment for extended periods
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Ability to respond to urgent business needs on short notice
Qualifications
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Previous experience in property management preferred
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Knowledge of leasing practices and basic real estate law
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Familiarity with Fair Housing, Fair Credit Reporting, and Equal Housing regulations preferred
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Property Management, or a related field preferred.
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Minimum of 1-2 years of experience in property management, leasing, customer service, or an administrative role.
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Knowledge of Fair Housing laws and landlord-tenant regulations preferred.
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Strong customer service and interpersonal skills with the ability to build positive relationships with residents, vendors, and team members.
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Excellent verbal and written communication skills.
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Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
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Proficient in Microsoft Office (Word, Excel, Outlook).
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Ability to maintain confidentiality and handle sensitive information professionally.
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Detail-oriented with strong problem-solving and conflict resolution skills.
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Ability to work independently while also contributing as part of a team.
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Valid driver's license, reliable transportation, and proof of insurance.
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Ability to walk the property, climb stairs, and occasionally lift up to 25 pounds.
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Flexible schedule with the ability to work occasional weekends as needed.
- Previous experience in multifamily housing or apartment management.
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Leasing experience with a proven ability to meet occupancy goals.
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Experience handling rent collections, resident accounts, renewals, and move-in/move-out processes.
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Knowledge of budgeting, accounts payable, and accounts receivable.
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Bilingual (English/Spanish) is a plus.
- Customer-focused mindset
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Leadership and accountability
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Professionalism and integrity
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Strong attention to detail
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Effective communication
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Adaptability and initiative
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Ability to manage multiple priorities while maintaining accuracy
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Positive attitude and willingness to assist wherever needed
The Assistant Property Manager supports the overall operations of the community by assisting with leasing, resident relations, rent collections, administrative duties, and property management functions. This position works closely with the Property Manager to ensure the property is well-maintained, occupancy goals are achieved, and residents receive exceptional customer service. The Assistant Property Manager helps maintain compliance with company policies, Fair Housing regulations, and all applicable federal, state, and local laws while contributing to the financial success and daily operations of the community.
The ideal candidate is organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. They demonstrate professionalism, strong communication skills, and a commitment to providing a positive living experience for residents while supporting the property's operational and financial goals.
