We are seeking a motivated and results-driven Assistant Manager to support the General Manager in delivering exceptional operational performance and outstanding customer experiences. This role plays a key part in achieving both financial and service goals while ensuring full compliance with company policies, procedures, and safety standards.
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Lead, coach, and support Shift Managers and Team Members to deliver 100% customer satisfaction—our top priority.
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Resolve customer concerns promptly and professionally across all channels (in-person, phone, and online).
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Ensure consistent execution of company standards in:
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Food & beverage cost control
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Quality and food safety
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Customer service
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Cleanliness and sanitation
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Cash handling and controls
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Labor management
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Recruit, train, schedule, and evaluate Team Members to build a high-performing team.
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Foster a positive work environment that promotes strong morale and employee engagement.
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Address and resolve employee concerns fairly and efficiently.
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Ensure proper staffing levels based on business needs, including shift adjustments when necessary.
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Maintain accurate attendance and performance records.
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Create weekly schedules in compliance with company policies and labor laws.
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Monitor labor costs and adjust staffing to align with business volume.
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Ensure compliance with regulations (overtime, breaks, minor labor laws).
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Maintain optimal inventory levels to prevent shortages.
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Complete daily, weekly, and periodic inventory counts accurately.
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Generate purchase orders and manage stock transfers and deliveries.
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Monitor and reduce waste, theft, and overuse of supplies.
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Enforce all cash handling procedures, including:
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Cash drawer counts (start/end of shift)
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Routine cash drops and deposits
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Maintaining sufficient change levels
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Accurate cash variance tracking
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Complete and maintain required reports, including:
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Payroll and labor reports
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Cost variance reports
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Incident and safety reports
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Operational and hourly performance reports
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Ensure compliance with all health, safety, and sanitation standards.
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Conduct hourly quality and temperature checks; take corrective action as needed.
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Maintain a safe environment for both customers and staff.
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Ensure all equipment and facilities are functioning properly; coordinate maintenance and service requests.
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Communicate clearly and consistently with the General Manager and leadership team regarding:
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Customer feedback and complaints
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Food safety or quality issues
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Employee performance and conduct
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Operational concerns and compliance matters
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Lead by example through active floor management and prioritization:
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Customer Service
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Cleanliness (Customer Areas)
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Cleanliness (Visible Areas)
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Restocking & Preparation
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General Cleaning
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Growth and advancement opportunities
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Hands-on leadership experience
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Dynamic, team-oriented environment
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1+ year of management experience in a Quick Service Restaurant (QSR) or casual dining environment (or equivalent supervisory experience)
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High school diploma or equivalent
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ServSafe certification (preferred)
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Strong leadership, communication, and organizational skills
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Ability to multitask and thrive in a fast-paced environment
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Minimum 40-hour work week, including nights, weekends, and holidays
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Reliable transportation and phone access
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Willingness to work at different locations as needed
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Ability to pass company management assessment
Founded in 1973, Mighty Taco operates 19 locations across Western New York, serving fast, fresh “Buf-Mex” food with a loyal following known as “Mighty Nation.”
