C2C Construction is a growing Houston-area construction company providing home inspections, roofing, construction, and related property services to homeowners, real estate agents, and investors.
We are looking for a highly organized, motivated, and personable Office & Business Development Coordinator to help us run the day-to-day office while also helping grow our relationships with real estate agents and generate new business.
This is not a traditional receptionist position.
We are looking for someone who enjoys talking to people, following up with customers, building relationships, staying organized, and taking ownership of their responsibilities.
The right person will become a key part of our company and will have the opportunity to grow with us.
If you are looking for a job where you simply sit at a desk and wait for the phone to ring, this probably isn't the position for you.
If you want a position where you can build relationships, help grow a company, develop valuable business skills, and have a direct impact on the company's success, we'd love to hear from you.
What You'll Be Responsible For Phone & Customer Service
- Answer incoming calls quickly and professionally
- Return missed calls as soon as possible
- Schedule home inspections, estimates, and ShowingSmart appointments
- Respond to customer text messages when possible
- Contact clients and real estate agents before and after inspections/estimates
- Identify and address client or agent concerns
- Provide an excellent customer experience from the first phone call through completion of the job
Real Estate Agent Relationship Development
A major part of this position will be developing relationships with local real estate agents.
Each week you will:
- Identify and connect with approximately 50 new real estate agents
- Add new agents to our CRM
- Send personalized welcome emails
- Call new agents to introduce C2C Construction
- Follow up with agents consistently
- Attempt to schedule Zoom/relationship meetings with qualified agents
- Maintain accurate agent information and notes in our CRM
- Help turn new agent relationships into long-term referral partnerships
You should be comfortable making phone calls and not be afraid of rejection.
Google & Lead Management
- Monitor Google LSA leads
- Update and manage every LSA lead
- Rate/categorize leads daily
- Monitor Google Ads/LSA activity
- Respond to Google reviews
- Post weekly updates, photos, and content to Google Business Profile
- Follow up with potential customers
- Help identify opportunities to improve lead conversion
Social Media & Marketing
- Create approximately 3 short-form videos per week
- Post content across:
- Instagram
- Facebook
- TikTok
- YouTube Shorts
- Generate new content ideas
- Respond to social media comments and direct messages
- Engage with followers and potential customers
- Help grow our online presence
- Assist with newsletters and email marketing
- Create/send weekly newsletters
- Assist with monthly website blog content
You do not need to be a professional videographer. We are looking for someone who is creative, comfortable using social media, and willing to learn.
Office & Administrative Responsibilities
- Maintain and organize our CRM
- Update client and real estate agent records
- Keep customer information organized
- Maintain inspection binders
- Respond to non-technical client review emails
- Track realtor contacts and follow-ups
- Organize information from:
- Spectora
- ShowingSmart
- Google LSA
- Social media
- Networking events
- Send pre-construction letters
- Send construction warranty documentation
- Assist with general office and construction administration
What We're Looking For
The ideal candidate is:
- Extremely organized
- Professional and friendly on the phone
- Comfortable making outbound calls
- Confident communicating with real estate agents and homeowners
- Excellent at follow-up
- Self-motivated and able to work without constant supervision
- Comfortable using social media
- Comfortable learning new software and technology
- Good at multitasking
- Detail-oriented
- A strong written and verbal communicator
- Comfortable working in a fast-paced environment
- Someone who takes ownership instead of waiting to be told what to do
You should be comfortable saying:
"I'll take care of it."
And then actually taking care of it.
Preferred Experience
Experience in any of the following is a plus:
- Real estate
- Home inspections
- Roofing
- Construction
- Property management
- Customer service
- Office administration
- Sales
- Appointment setting
- Social media marketing
- CRM management
- Digital marketing
Construction or real estate experience is helpful but NOT required.
We are willing to train the right person who has the right attitude, work ethic, communication skills, and willingness to learn.
We want this to be a position where your compensation can grow as your responsibilities and impact on the company grow.
Exceptional performance can lead to increased responsibility and advancement into an Office Manager, Business Development Manager, or Operations Manager role.
Pay: $20.00 - $27.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Experience:
- Customer service: 2 years (Preferred)
- outbound calling: 2 years (Preferred)
Ability to Commute:
- Houston, TX 77096 (Preferred)
Work Location: In person
