We are seeking an experienced, compassionate, and dedicated Resident Experience Director to lead and oversee our Assisted Living community. This leadership role is responsible for ensuring there is an exceptional activities program for our residents in both Assisted Living and Memory Care.
The ideal candidate will foster a warm, engaging, and supportive environment that promotes dignity, independence, and quality of life while leading a team committed to both staff and resident-led activities. This is an excellent opportunity for someone who is passionate about serving seniors and making a meaningful impact on residents and their families.
Qualifications:
Required Qualifications:
- High school diploma or equivalent. Bachelor’s degree in related field such as healthcare, social work, or gerontology preferred.
- 2 years’ experience working in a social or recreational program in a healthcare setting
- Previous supervisory and/or management experience preferred
- Ability to establish effective relationships with residents, family members and staff
- Strong documentation skills and basic computer skills
- Strong organizational skills and ability to re-prioritize daily tasks, in order to accommodate fluctuating needs of the residents and the Community
- Ability to represent the Community in a positive and professional manner
- Experience in training and staff development and ability to motivate others
- Current and valid state driver’s license
Essential Functions:
Management
- Creates and displays a monthly Calendar of Events based on resident interest.
- Provide an activities program on a daily basis including evenings and weekends.
- Provide and conducts a plan of programs appropriate to the needs of the residents that includes, but is not limited to: Group social programs; Indoor and outdoor activities; Programming away from the Community; Spiritual programs and attendance at houses of worship; Opportunity for resident involvement in planning and implementation of the activities program; Creative activities such as arts, crafts, music, drama, educational programs; Exercise activities; One to one visits; Promotion of Community / community interaction
- Provides direct supervision for Community Programming staff, including hiring, evaluation, and discipline.
- Serves as member of Community management team and assists Administrator with other management duties as needed.
- Operates department within established budgetary guidelines.
- Assists with marketing responsibilities and networks with referral sources within the senior housing communities and senior centers at the direction of the Administrator.
- Assists with training to all staff members on related topics, and assists in maintaining staff training records as requested.
- Recruit, train, and supervise volunteers when appropriate.
- Foster family and community support of the program (e. g., through newsletters, networking, programs which bring family members or members of the community into the Community, etc.)
Resident Care
- Provides new employee orientation on programming and aging sensitivity.
- Assists with development of training calendar.
- Acts as a role model to Community staff for communication and behavior management strategies, and in engaging residents in meaningful programs.
- Participates in resident and family care conferences as requested.
- Ensures that changes in resident condition are observed and reported appropriately to the licensed nurse.
- Participates in new resident family interview for resident history.
- Coordinates with HSD to ensure resident’s interests and routines are included in Plan of Care.
- Coordinates with outside groups and organizations to arrange programs for residents.
- In conjunction with Program Coordinator and Assistants, maintains a current social history and profile for each resident.
- Assists in maintaining an adequate inventory of supplies and equipment, and follows appropriate Community protocol for purchasing items/products.
- Supports the team in ensuring that all resident care is provided in a safe and effective manner, while consistently maintaining resident dignity, choice, and respect.
- Maintains knowledge of current OSHA and state regulations, and routinely monitors Community compliance with the regulations related to resident care.
Work Schedule
- Full-time position paying $25 - $27 per hour
- Weekend availability may be required.
- Must be available to respond to operational and resident care needs as necessary.
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Pay: $25.00 - $27.00 per hour
Work Location: In person
