JOB Maintain daily technical operations at the campus level. Supervise the campus technicians along with providing technical support to customers. EXAMPLE OF DUTIES Provide technical support to college employees.
Oversee daily technical support for the campus; oversee procedural and operating structure and set standards and guidelines.
Supervise the campus technicians to ensure high levels of customer service; include planning, assigning projects/work level, directing the work of the staff and performing frontline duties as necessary.
Plan and arrange special technical requests on campus.
Monitor support tickets for each applicable campus.
Interview and hire staff; schedule, train, coach, and monitor staff on an ongoing basis; conduct periodic employee reviews and performance.
Train staff on computer maintenance, regulation, and customer service. SUPPLEMENTAL INFORMATION A+ Certification or similar.
Supervisory experience.
