The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.
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Oversee daily front-end operations to ensure accurate and efficient transaction processing
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Ensure proper cash handling procedures are followed, including register reconciliation and control processes
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Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
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Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
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Ensure high levels of customer service are maintained at all times
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Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
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Coordinate front-end processes including scheduling, workflow execution, and coverage
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Support implementation and enforcement of front-end procedures and internal controls
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Maintain a clean, organized, and compliant front-end environment
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Previous experience in front-end, retail, or customer service operations
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Strong understanding of cash handling procedures and transaction accuracy
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Experience leading or managing a team in a fast-paced environment
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Strong problem-solving and organizational skills
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Ability to manage multiple priorities effectively
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Basic proficiency in Microsoft Excel or similar tools
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Experience managing front-end or cash room operations
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Familiarity with audit standards and operational controls
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Background in high-volume retail or wholesale environments
Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.
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Medical, Dental, and Vision Insurance Coverage
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401(k) Retirement Plan with Employer Match
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Paid Time Off (PTO) in accordance with company policy
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Six (6) Paid Company Holidays
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Tuition Reimbursement Program (subject to eligibility and plan guidelines)
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Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
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Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
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All benefits are subject to eligibility requirements and plan terms
