Client Experience & Marketing Coordinator
Interior Design Firm | Marketing Social Media Client Relations
We are a growing, full-service interior design firm seeking a polished, creative, and highly organized Client Experience & Marketing Coordinator to join our team. This role is ideal for someone who understands that in a high-end, service-based business, the client experience begins with the very first phone call, email, or social media interaction.
The right candidate will combine excellent customer service skills with strong marketing and social media expertise. You should have a sophisticated eye for design and branding, understand how to market to an upscale clientele, and be able to create beautiful, engaging content that reflects the quality of our interior design work.
Key Responsibilities
Client Intake & Customer Experience
- Serve as the first point of contact for prospective clients through phone, email, website, and social media inquiries.
- Provide a warm, professional, and polished first impression of our firm.
- Gather information from prospective clients and help determine whether projects are a good fit for our services.
- Coordinate initial consultations and maintain organized client intake records.
- Follow up with prospective clients and help move qualified leads through the inquiry and consultation process.
- Provide exceptional customer service to both prospective and existing clients.
Marketing & Brand Development
- Assist in developing and implementing marketing strategies that attract our ideal, high-end residential design clients.
- Create polished marketing materials that consistently reflect our firm's brand and aesthetic.
- Assist with email marketing, promotional materials, advertising, events, and other marketing initiatives.
- Identify opportunities to increase brand awareness and generate qualified leads.
- Maintain consistency in the firm's messaging, imagery, and overall visual identity.
- Understand how to market a luxury, service-based business without making the brand feel overly promotional or sales-driven.
Social Media
- Create content for Instagram and Facebook.
- Develop engaging posts, Reels, Stories, before-and-after features, project highlights, educational content, and behind-the-scenes content.
- Write captions that are professional, personable, and consistent with our brand voice.
- Create attractive graphics and marketing pieces using programs such as Canva or similar platforms.
- Maintain a consistent social media calendar and posting schedule.
- Stay current on social media trends while maintaining a timeless, sophisticated brand presence.
Our Ideal Candidate
We are looking for someone who is both creative and highly professional. You don't need to be an interior designer, but you should have an excellent visual eye and appreciate beautiful interiors, architecture, furnishings, and lifestyle imagery.
The ideal candidate will have:
- Previous experience in marketing, communications, social media, or a related field.
- Strong customer service or client-facing experience.
- Proven experience creating and managing content for Instagram and Facebook.
- An exceptional eye for photography, graphics, layout, branding, and visual presentation.
- Experience marketing to luxury or high-end consumers.
- Excellent written and verbal communication skills.
- Strong copywriting skills and the ability to write engaging social media and marketing content.
- Experience with Canva or comparable graphic design programs.
- Strong organizational skills and attention to detail.
- A polished, friendly, and confident communication style.
- The ability to take initiative and work independently while collaborating closely with a creative team.
Experience in interior design, architecture, luxury home furnishings, real estate, hospitality, fashion, or another high-end lifestyle industry would be especially valuable.
What Will Make Someone Stand Out
We are especially interested in candidates who can show us examples of their work. A portfolio or samples of previous Instagram accounts, Reels, social media posts, marketing materials, email campaigns, graphics, or other branded content are strongly encouraged.
We want someone who understands that great marketing is more than simply posting on social media. It is about telling a story, creating a recognizable brand, building relationships, and making potential clients want to be part of the experience our firm provides.
If you are creative, organized, personable, have a sophisticated design eye, and love the combination of marketing, social media, and client relationships, we would love to hear from you.
To Apply:
Please submit your resume along with examples of social media or marketing work you have created. In your application, tell us briefly why you believe you would be a great fit for a high-end interior design firm.
Pay: $20.00 - $25.00 per hour
Work Location: Hybrid remote in Yorktown, VA 23692
