Job Summary
Intellicene
Engagement Manager, Professional Services
Overview
We are seeking a highly motivated and customer-focused Engagement Manager to lead the successful delivery of Professional Services engagements for enterprise customers. This role is responsible for owning the end-to-end engagement lifecycle, ensuring projects are delivered on time, within scope, and aligned to customer business outcomes.
Job Description
What You’ll Do
Own and manage multiple Professional Services engagements from kickoff through completion
Ensure delivery against scope, timeline, budget, and quality expectations
Serve as the primary customer-facing point of contact
Develop and maintain project plans and coordinate cross-functional teams
Proactively manage risks, issues, and escalations
Ensure adherence to Professional Services processes and standards
Support pre-sales and identify expansion opportunities
What Success Looks Like
High customer satisfaction and strong stakeholder relationships
Consistent on-time, on-budget delivery
Minimal escalations through proactive risk management
Effective coordination across teams
Contribution to revenue growth and expansion
Minimum Qualifications
5+ years in engagement/project/program management
8–10+ years in Professional Services or enterprise delivery
Experience managing complex, multi-workstream deployments
Strong communication and stakeholder management skills
Ability to manage multiple concurrent engagements
Preferred Qualifications
Experience in enterprise SaaS, security, or IoT environments
Experience with global deployments
PMP or equivalent certification
Familiarity with Salesforce or Zoho Project
Key Attributes
Customer-first mindset
Ownership mentality
Execution-focused
Strong communicator
Adaptable in fast-paced environments
Travel
Ability to travel 20–30%, including potential international travel
Compensation
Compensation for this position is expected to be in the range of $50–$60 per hour , commensurate with experience and qualifications.
Worker Type
Temporary (Fixed Term)
Number of Openings Available
1
