Company Overview
aspectLED is a direct supplier of LED linear lighting and specialty LED lighting. We save our customers money every day, and we offer expert project consultation through our team of LED lighting experts. Our current target customers are electricians and other pros who care about doing it right and are willing to try something new.
Core Focus
Our purpose: Bringing light to bright ideas
Our niche: Direct flexible light solutions
Core Values
Bring Energy
Illuminate
Be a Connector
Do the bRIGHT Thing
About the Role
The Customer Success Representative plays a key role in delivering an excellent customer experience while supporting revenue growth at aspectLED. This position combines inbound customer support with consultative selling and account management.
This role is responsible for handling a high volume of inbound inquiries while identifying opportunities to recommend solutions, support customer projects, and build long-term relationships. The ideal candidate is organized, responsive, and motivated to help customers while contributing to team success.
Compensation Structure
This is a full time, salaried (exempt, at-will) position. Base salary of $50,000 - $60,000 based on previous experience plus incentive based on team and individual results per the aspectLED Annual Sales Compensation Plan.
Essential Duties and Responsibilities
- Sales Cycle Ownership: Manage the full sales cycle for inbound opportunities, including qualification, quoting, follow-up, and order placement.
- Account Management: Support and grow a book of customer accounts through ongoing follow-up, relationship building, and consistent communication.
- Inbound support: Deliver an excellent customer experience by supporting inbound customer inquiries via phone, chat, and email, using a consultative approach to understand needs and recommend solutions.
- Product Expertise: Serve as a trusted product expert by conducting discovery, asking targeted questions, and recommending solutions tailored to customer applications, with a focus on driving conversion and increasing order value.
- Follow-Up Discipline: Maintain consistent follow-up with open quotes and customer inquiries to support timely decision-making and conversion.
- CRM Discipline: Maintain disciplined CRM activity, including accurate notes, clear next steps, and timely follow-up, ensuring all opportunities are actively managed and progressed.
- Team Collaboration / Voice: Share customer feedback and insights with internal teams to support continuous improvement.
- Project Ownership: Support more complex customer projects as needed, coordinating with internal teams when appropriate.
- Represent aspectLED at trade shows and other industry events as needed.
What to Expect in This Role
- A fast-paced environment with a steady flow of inbound customer activity
- A mix of customer support and sales-related responsibilities
- Frequent switching between tasks such as calls, chats, emails, and quoting
- Opportunities to learn about lighting applications and grow your product knowledge
Needs to Have
- Bachelor’s degree in Business, Communications, or related field; or the demonstration of sufficient previous experience in a sales, problem-solving, or customer service role
- Ability to stay organized and manage multiple priorities in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to work independently, prioritize tasks, and problem solve effectively
- Highly organized with strong attention to detail and accuracy
- Strong computer skills with knowledge in Microsoft Office programs
- Proficient typing skills, with the ability to work quickly and accurately while multitasking across systems during live customer interactions.
- Minimal travel, but must be willing to travel for the occasional event, customer visit or trade show
- CRM and ERP experience
Nice to Have
- Previous experience working with low voltage electrical, lighting, and/or construction
- Previous sales training
- Lighting industry experience
- Experience working in a fast-paced customer-facing or sales environment
Work Schedule and Location
This position will primarily work in office, with the opportunity to work 1 day per week remotely. Our office is located at 4900 Constellation Drive, St. Paul, MN 55127.
Phones and chats will need to be covered amongst the Customer Success Team between 7:30 am – 5:30 pm Monday – Friday. The team will maintain a regular schedule to support customers and will collaborate with each other to ensure coverage when schedule variations arise.
This role involves balancing multiple priorities throughout the day, including calls, chats, emails, and quoting, and requires strong organization and adaptability.
aspectLED is an EEO/AA employer: women, minorities, the disabled, and veterans are encouraged to apply.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Ability to Commute:
- Saint Paul, MN 55127 (Preferred)
Work Location: In person
