Experience: Mid Level
Salary: $21 - $26 per hour
Job Details
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We are seeking a friendly, organized, and patient-focused Bilingual (Armenian/English) Front Desk Coordinator to join our growing healthcare team. This position serves as the first point of contact for patients, creating a welcoming and professional experience while ensuring the smooth day-to-day operations of our busy medical office.
The ideal candidate thrives in a fast-paced environment, enjoys helping others, and has excellent communication and organizational skills. You will work closely with physicians, medical assistants, and administrative staff to provide exceptional customer service and ensure patients receive a seamless experience from check-in through check-out.
Responsibilities
Welcome and check in patients while providing outstanding customer service.
Answer incoming phone calls, schedule appointments, and respond to patient inquiries in both Armenian and English.
Verify patient demographics, insurance information, and required documentation.
Collect co-pays, balances, and process payments accurately.
Register new patients and maintain accurate electronic medical records (EMR).
Coordinate patient flow by communicating effectively with providers and clinical staff.
Assist with appointment confirmations, referrals, and medical record requests as needed.
Maintain patient confidentiality and comply with HIPAA regulations.
Ensure the reception area remains clean, organized, and welcoming.
Handle administrative tasks including scanning, filing, faxing, and managing incoming correspondence.
Communicate fluently with Armenian-speaking patients and families to ensure they fully understand scheduling, paperwork, and office procedures.
Support the office team with additional administrative duties as assigned.
Qualifications
2+ years of front desk, medical reception, or healthcare administrative experience preferred.
Fluency in Armenian and English (spoken and written) is required.
Previous experience working in a medical office or healthcare setting strongly preferred.
Experience with EMR/EHR systems and Microsoft Office applications is a plus.
Strong customer service, communication, and interpersonal skills.
Excellent organizational skills with the ability to multitask in a busy clinical environment.
Professional, compassionate, and patient-focused demeanor.
Ability to maintain confidentiality and handle sensitive patient information with discretion.
Reliable, detail-oriented, and able to work collaboratively with physicians, clinical staff, and fellow administrative team members.
Why Join Us?
Join a compassionate healthcare organization dedicated to providing exceptional patient care while fostering a supportive and collaborative workplace. You'll have the opportunity to make a meaningful impact by helping patients feel welcomed, informed, and cared for from the moment they walk through our doors.
If you are passionate about delivering outstanding customer service, enjoy working in a team-oriented environment, and are excited to use your bilingual skills to improve the patient experience, we'd love to hear from you.
A bit about us:
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We are a leading oncology and hematology practice dedicated to providing personalized, patient-centered care to individuals throughout Southern California. With a growing network of locations and a team of experienced physicians and healthcare professionals, we combines compassionate care with advanced treatment options and access to innovative clinical research.
Why join us?
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Join a mission-driven healthcare organization where your work makes a meaningful impact on patients and their families every day. We offer a supportive, team-oriented environment with opportunities to grow your career while maintaining a healthy work-life balance.
Monday–Friday schedule with weekends off
Competitive compensation and comprehensive benefits package
Medical, dental, and vision insurance
Paid time off and paid holidays
Retirement savings benefits
Opportunities for professional growth and career development
Collaborative and supportive team environment
Make a direct impact within an organization dedicated to exceptional patient care
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