Therap Services, the national leader in online electronic health records and documentation for people with developmental disabilities is seeking individuals to fill positions for Senior Support Specialists (Remote).
Primary Responsibilities:
- Train and consult with service providers, families and others regarding the use of Therap Services software.
- Provide support and guidance to service professionals across our customer base that utilize Therap Services software.
- Guide customers on utilization of the software using live customer support, webinars and workshops.
- Communicate customer feedback to respective teams to help design and improve system and training materials.
Skills Required:
- Strong communication and interpersonal skills.
- Adapts quickly to customer needs to deliver a human and consultative support experience for our customers.
- Proficient in the use of Google Workspace or Microsoft Office, Web Applications and Email.
- Ability to problem solve and meet challenges head on with creative solutions.
Preferences:
- Experience working in the human service field is recommended.
- Experience using Therap Services applications is highly recommended.
- Interest in developmental disabilities, teaching, public speaking and presenting
