Patient Experience Front Desk Coordinator- - - Schwartz Dentistry for Children
Join an Award-Winning Team That Loves What We Do
For more than 15 years, Schwartz Dentistry for Children has been honored to care for thousands of Atlanta-area families through exceptional pediatric dental care, compassion, and prevention-focused dentistry. We are proud to be an independently owned practice known for outstanding patient experiences and a team that genuinely enjoys working together.
We're looking for an exceptional Lead Front Office Patient Coordinator who is passionate about creating a warm, welcoming experience for every family. This is more than a front desk position—it's a leadership role that helps shape our culture, supports our administrative team, and ensures every patient interaction reflects the high standards our practice is known for.
If you're organized, positive, compassionate, detail-oriented, and thrive in a fast-paced, team-oriented environment, we'd love to meet you. Previous dental front office experience is strongly preferred.
Position Summary
The Lead Patient Experience Coordinator serves as the first impression and welcoming face of Schwartz Dentistry for Children. This position helps shape a positive patient experience by providing warm, professional service while coordinating daily administrative operations with efficiency and attention to detail.
As a leader within the administrative team, this position promotes organization, accountability, and outstanding customer service while helping maintain the smooth flow of the practice each day.
Essential Responsibilities
Reception & Daily Office Operations
- Assist with opening and closing procedures.
- Review daily schedules for accuracy and efficiency.
- Welcome every patient and family with warmth, professionalism, and enthusiasm.
- Maintain a clean, organized, and inviting reception area.
- Answer incoming telephone calls with exceptional customer service.
- Monitor voicemail, text messages, emails, and other patient communications.
- Ensure front office supplies remain stocked and organized.
- Assist in maintaining smooth daily administrative operations.
Financial Responsibilities
- Collect patient payments, copayments, deductibles, and outstanding balances.
- Process financial transactions accurately and securely.
- Help maintain accurate documentation of all patient financial activity.
- Assist families with payment options and financial policies in a respectful and compassionate manner.
Patient Experience & Scheduling
- Create an outstanding first impression for every patient and visitor.
- Check patients in and out efficiently and accurately.
- Verify demographic and insurance information.
- Schedule appointments to maximize patient convenience and provider efficiency.
- Coordinate continuing care, recall appointments, and treatment follow-up.
- Manage inactive patient outreach and reactivation efforts.
- Help families understand office policies and scheduling options.
- Resolve scheduling concerns with professionalism and empathy.
Leadership & Team Support
As the Lead Patient Experience Coordinator, you help establish the tone and expectations of our administrative team by:
- Modeling professionalism and exceptional customer service.
- Supporting fellow team members through coaching and encouragement.
- Helping maintain consistency in front office systems and procedures.
- Assisting with onboarding and training new administrative team members.
- Promoting accountability, teamwork, and a positive workplace culture.
- Helping identify opportunities to improve efficiency and the patient experience.
Shared Team Responsibilities
- Appointment confirmations
- Recall and continuing care efforts
- Administrative scheduling support
- Daily team communication
- Team meetings
- New employee orientation
- Cross-training and collaboration
- Other duties as assigned
The Ideal Candidate
We are looking for someone who naturally demonstrates:
- Exceptional communication skills
- A warm, welcoming personality
- Outstanding organization and attention to detail
- Strong leadership abilities
- Emotional intelligence and professionalism
- Confidence solving problems independently
- The ability to multitask while remaining calm under pressure
- A positive attitude and growth mindset
- A genuine love for serving children and families
Previous dental experience is appreciated, but an outstanding attitude, strong leadership qualities, and a commitment to learning are equally important.
Our Core Values
Every member of our team strives to:
- Put children and families first.
- Treat one another with kindness and respect.
- Communicate honestly and professionally.
- Pursue excellence in every interaction.
- Support one another as one team.
- Continue learning and growing.
- Take pride in creating a joyful, welcoming environment.
What Makes This Position Special
- Work alongside a skilled team that genuinely enjoys working together.
- Join a highly respected, independently owned pediatric dental practice built on relationships—not corporate quotas.
- Become part of a positive workplace culture that values professionalism, kindness, growth, and mutual respect.
- Help families feel welcomed, supported, and cared for during every visit.
Pay: $24.21 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
Work Location: In person
