Rocky Mountain Transportation is a Non-Emergency Medical Transportation (NEMT) company based in Coeur d'Alene, Idaho. We move people to and from medical appointments — dialysis, surgeries, behavioral health, daily care — and our work matters to the people who depend on us.
We're hiring a Scheduling Coordinator who wants more than a scheduling job. This role starts on the phones and in our scheduling system, and grows into a real operations role for the right person. If you're sharp, organized, technologically capable, and want a position with a clear path upward, we want to talk to you.
Your responsibilities:
- Answer inbound calls from passengers, brokers, and facilities
- Schedule and confirm trips in our NEMT dispatch platform
- Coordinate with drivers on daily routes and changes
- Handle reschedules, cancellations, and last-minute updates
- Work closely with our Operations Manager to keep daily ops running smoothly
With potential growth into:
- Cross-train on billing, credentialing, and broker compliance
- Take ownership of administrative workflows
- Help us improve and automate our systems (we use modern tools — AI, automation platforms, cloud software — and we want someone who's excited about that)
- Step into an Operations Coordinator role with expanded responsibility and compensation
You'll do well here if you:
- Communicate clearly and warmly on the phone, especially with elderly or medically vulnerable passengers
- Are organized to a fault — nothing falls through the cracks on your watch
- Pick up new software quickly and aren't intimidated by tech
- Use good judgment when things get ambiguous (this is the single biggest thing we need)
Nice to have:
- Experience in NEMT, dispatch, medical scheduling, healthcare admin, or call center work
- Familiarity with scheduling/dispatch software
- Experience with tools like Google Workspace, GoHighLevel, QuickBooks, or similar
The details:
- Location: Mostly remote - with sometimes being in person to show face at facilities, or potential meetings
- Hours: Flexible to start, with core coverage during Pacific Time business hours
- Employment type: Flexible — part-time, full-time, or contract depending on candidate fit
Pay: From $1,500.00 per month
Work Location: Hybrid remote in Coeur D Alene, ID 83814
