Overall goal: Coordinate with Commercial Manger to maximize customer satisfaction while maintaining accurate and complete account information.
Duties and responsibilities
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Foster and strengthen relationships with key customers to enhance customer retention and satisfaction.
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Support in the development and adherence to Sales Budget including GP1.
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Proactive communication with team regarding changes in schedule that may adversely impact meeting or exceeding Sales Budget.
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Support the preparation of new business quotations by utilizing standardized quoting templates.
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Ensure accurate receipt and review of customer purchase orders
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Ensure knowledge of BOMs, Drawings and Technical Specs
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Manage the full lifecycle of sales orders, including preparation, dispatch through the ERP system, collection and maintenance of shipping documentation, and timely invoicing.
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Collaborate in the successful implementation of new projects by coordinating with the Business Development, Sales, and Operations teams, ensuring seamless execution and customer satisfaction.
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Some travel may be required to meet with Customer; local or on install sites
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For managed line of business, serve as the primary point of contact for all vendorrelated commercial communications, ensuring clear and effective interaction.
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Leverage customerdriven forecasts to support the planning and demand management of Cables, Repower, CPX projects and New/Special Projects.
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Generate and manage vendor purchase orders based on agreedupon demand and project timelines.
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Coordinate and expedite (as necessary) vendor order production to ensure on time delivery track progress regularly via email/phone communication with vendors
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Ensure purchase orders are entered into ERP Coordinate incoming shipments from vendors. o Track shipment progress
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Assist warehouse supervisor incoming deliveries with external trucking companies and internal receiving team
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Partner with the logistics team to coordinate the inbound shipment process, ensuring timely delivery of goods.
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Ensure proper receipt of goods in the ERP system, adhering to established procedures and accuracy standards.
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Assist with AP invoice preparation as necessary.
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Create, receive, and print production orders for Production Supervisor
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Regularly assess customer build plan and highlight any potential issues with material based on sales changes to Commercial Manager
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Update daily production tracking board with updates from previous day’s assembly work
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Update visual aids on production floor to reflect current information
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Facilitate daily morning meeting and record SQDIPF information monthly
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Assist in monitor internal and external NCRs
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Update relevant KPI information monthly
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Conduct with monthly inventory cycle counts and assist in ensuring accurate reporting to Controller
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Ensure minimal excess inventories when product lines become discontinued
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Wear required Personal Protective Equipment [PPE]
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Participate in company sponsored safety training
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Follow safe work practices
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Report unsafe/hazardous conditions
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Comply with the company’s Health, Safety, Environmental, and Quality [HSEQ] Policy, E002
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Work on continuous improvement of all facets under your responsibility and document results
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Selfdevelopment
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Any other duties for which you are deemed capable of by senior management
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Proficient in MS Office Suite
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Knowledge and understanding of ERP systems
Strong written and verbal communication skills
