Overview
Join a dynamic and fast-paced Pool Service Company as an Operations Manager, where you will lead and optimize all facets of our service operations. This pivotal role demands strategic oversight, team leadership, and a passion for delivering exceptional customer experiences. As the driving force behind operational excellence, you will manage daily activities, develop business growth strategies, and ensure profitability across all service segments. Your energetic approach and strategic mindset will empower your team to achieve outstanding results while fostering a culture of continuous improvement and customer satisfaction.
Duties
- Lead and oversee the daily operations of the pool service business, ensuring efficiency and high-quality service delivery
- Develop and implement strategic plans to grow the business, increase profitability, and enhance customer retention
- Manage profit & loss statements, analyzing financial data to identify opportunities for cost savings and revenue growth
- Supervise and mentor team managers and technicians, fostering a collaborative environment focused on team development and operational excellence
- Utilize Excel data analysis to monitor key performance indicators, optimize workflows, and support data-driven decision making
- Coordinate project management initiatives for process improvements, equipment upgrades, and new service offerings
- Drive business development efforts by identifying new market opportunities and enhancing existing client relationships
- Implement lean management principles to streamline processes, reduce waste, and improve overall operational efficiency
- Maintain excellent customer service standards by resolving issues promptly and ensuring client satisfaction at every touchpoint
- Lead strategic planning sessions with executive leadership to align operational goals with company vision
Requirements
- Proven management experience within a service or operations environment, preferably in pool or outdoor maintenance industries
- Strong understanding of profit & loss analysis, financial management, and business management principles
- Proficiency in Excel data analysis to interpret complex datasets and inform strategic decisions
- Demonstrated project management skills with the ability to lead multiple initiatives simultaneously
- Exceptional team management capabilities with experience in team development, leadership, and supervising diverse teams
- Excellent managerial communication skills to effectively collaborate with executive teams and frontline staff
- Customer service orientation with a focus on delivering outstanding client experiences
- Ability to utilize data-driven decision making for process improvements and operational strategies
- Knowledge of lean management techniques and operational best practices to enhance efficiency
- Experience in sales growth strategies, business development, and strategic planning is highly desirable
- Strong leadership qualities with a proactive approach to operational management and team supervision
Embark on a rewarding career where your leadership fuels growth, innovation, and excellence in pool service operations. We are committed to supporting your professional development as you lead our company toward continued success!
Pay: $50,936.26 - $61,342.59 per year
Benefits:
- 401(k) matching
- Flexible schedule
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
