Territory Account Manager
Position Summary
City Wide Facility Solutions of Greater Houston is seeking a motivated, customer-focused Territory Account Manager to join our growing team. The Territory Account Manager is responsible for managing client relationships, overseeing service delivery, supporting contractor partnerships, and ensuring exceptional customer satisfaction throughout an assigned territory.
As the primary liaison between clients and service providers, this role plays a critical part in maintaining service excellence, driving client retention, and identifying opportunities to expand services within existing accounts. The ideal candidate is relationship-driven, operationally focused, and committed to delivering exceptional client experiences.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts and all service-related matters.
- Manage and develop relationships within an assigned territory to ensure client satisfaction and retention.
- Conduct routine quality assurance inspections to ensure service standards are consistently met.
- Build and maintain strong relationships with clients and independent contractors.
- Respond promptly to client concerns and coordinate effective resolutions.
- Monitor contractor performance and ensure compliance with service expectations and contract requirements.
- Coordinate service schedules, special projects, and additional service requests.
- Identify opportunities to expand services within existing accounts and contribute to revenue growth.
- Present and recommend additional facility solutions based on client needs and objectives.
- Assist with pricing, proposals, implementation, and onboarding of additional services.
- Maintain accurate account records, inspection reports, and client communications within the CRM system.
- Collaborate with operations, sales, and contractor partners to ensure client satisfaction, account retention, and long-term growth.
- Effectively manage multiple accounts while maintaining a high level of organization, communication, and follow-through.
Qualifications
- Bachelor's degree preferred.
- Previous experience in account management, territory management, facility services, operations, property management, customer service, sales, or a related field.
- Demonstrated ability to build and maintain strong client relationships.
- Experience identifying opportunities to grow existing accounts through upselling, cross-selling, or service expansion.
- Strong communication, negotiation, problem-solving, and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM software.
- Valid driver's license and ability to travel locally throughout the assigned territory.
Ideal Candidate
The ideal candidate is proactive, customer-focused, and skilled at managing relationships across multiple accounts. They possess strong operational awareness, excellent communication skills, and the ability to identify opportunities that enhance client satisfaction and drive business growth.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
