QUALIFICATIONS:
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At least 6 months' working experience with some or all of the required qualifications below.
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1+ years' experience with technical help desk procedures, customer service, and retail operations.
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Ability to learn, use, and troubleshoot retail software and related hardware.
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Strong work ethic, professional attitude, and a team player.
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Strong written, telephone, and personal communication skills.
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Strong organizational skills and ability to self-manage time efficiently.
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Display a high degree of emotional intelligence.
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Effective customer service skills, including a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
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Ability to manage multiple priorities with flexibility to meet changing needs.
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Basic understanding of a retail environment and operations.
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Basic understanding of marketing and accounting principles.
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Experience with CATAPULT (or a comparable retail POS/loyalty platform) is strongly preferred.
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Experience with ECRS' retail Loyalty and Promotion services (LoyaltyBot, Loyalty Points, Dynamic Promotions, Connect+Save) is a plus.
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Intermediate to advanced knowledge of hardware, Windows, and Linux operating systems.
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Intermediate to advanced root cause analysis and troubleshooting skills.
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Basic knowledge in one or more of the following: installing, operating, testing, planning, and configuring relevant technologies.
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Working familiarity with REST APIs and third-party integration concepts (endpoints, authentication, etc.).
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Basic SQL and log analysis skills for triaging escalations.
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Exposure to digital coupon, SMS marketing, or membership platforms is a plus.
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Practical experience using AI tools (e.g., Microsoft Copilot) with sound judgment to verify accuracy, protect customer data, and maintain a professional, human tone in customer-facing work.
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Technical aptitude and a willingness for ongoing learning.
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Working knowledge and understanding of LAN/WAN networks.
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
ABOUT ECRS:
ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.
