The Sr. AR Manager at Ironclad will play a crucial role in overseeing the organization's accounts receivable function, including invoicing, cash application, and collections. This role is responsible for leading the AR team in two locations (MI and TX), interpreting contractual terms, managing billing discrepancies, and maintaining healthy receivables aging. The ideal candidate thrives in a fast-paced, goal-oriented team environment, possesses strong attention to detail, excellent communication and leadership skills, and a solid understanding of contract terms, billing procedures, and AR best practices.
Key Responsibilities:
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Lead the company's overall accounts receivable strategy, balancing cash flow optimization, customer experience, and risk management.
- Drive continuous improvement initiatives that reduce DSO, improve working capital, and strengthen internal controls.
- Develop KPI dashboards and executive reporting for CFO and senior leadership.
- Identify trends within the AR portfolio and recommend process improvements to reduce disputes and improve collections.
- Establish departmental goals and performance metrics for the AR organization.
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Perform financial statement analysis and credit reviews for new and existing customers.
- Approve customer credit limits and payment terms within delegated authority.
- Manage customer accounts placed with legal counsel or third-party collection agencies.
- Monitor customer financial health and recommend appropriate credit actions.
- Lead periodic portfolio risk reviews of high-exposure accounts.
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Interpret complex customer contracts, MSAs, pricing schedules, amendments, and change orders to ensure accurate invoicing.
- Partner with Sales and Legal to resolve contract interpretation issues affecting billing and collections.
- Audit customer invoices against executed contracts and pricing agreements to ensure billing compliance.
- Identify revenue leakage resulting from billing inaccuracies or contract deviations.
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Serve as the business owner for AR processes within NetSuite & Odoo and future ERP implementations.
- Lead testing, system enhancements, workflow automation, and new functionality related to Accounts Receivable.
- Partner with IT to improve AR automation, customer portals, EDI integrations, and electronic invoicing.
- Maintain AR master data including customer setup, payment terms, tax settings, and workflow controls.
- Develop system controls to improve invoice accuracy and reduce manual processing.
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Identify automation opportunities that reduce manual effort while improving accuracy.
- Implement standardized SOPs across all business units.
- Lead Lean/process improvement initiatives within Accounts Receivable.
- Drive automation of billing, collections, cash application, and reporting.
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Lead and manage the AR team, including hiring, training, performance management, and day-to-day workflow oversight.
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Own the AR aging report; drive timely follow-up and resolution of past-due accounts across the team.
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Set and enforce credit and collections policies in alignment with company goals and risk tolerance.
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Oversee cash application and ensure payments are accurately and timely posted to customer accounts.
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Partner with the Accounting team and Controller on month-end close activities related to AR, including credit memo reserve and bad debt analysis.
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Escalate and resolve complex customer disputes and high-risk account issues.
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Serve as the primary point of escalation for billing and collections issues that the team cannot resolve independently.
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Support internal and external audits with AR documentation and analysis as needed.
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Perform audits of client invoices and account setups with detailed billing components to ensure accuracy according to client contracts.
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Work with major billing portals such as Actian, AES32, Agile, Alto, Ariba, Cognizant, Coupa, GEP Smart, Invoice Online, Invoice Works, iSupplier, Open Invoice, Oracle, SES Email, Taulia, and Track.
Qualifications:
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5-7+ years of progressive Accounts Receivable leadership experience.
- 3-5+ years managing AR teams in a multi-location environment.
- Experience managing AR portfolios exceeding $100M annually (or similar scale).
- Extensive experience with contract billing, industrial services, construction, manufacturing, or project-based industries.
- Strong understanding of GAAP related to revenue recognition and receivables.
- Advanced Microsoft Excel skills (Power Query, Pivot Tables, XLOOKUP, data analysis).
- Experience leading ERP implementations or major system conversions.
- Experience with workflow automation and electronic invoicing platforms.
- Proven success reducing DSO and improving working capital.
- Experience developing KPIs, dashboards, and executive reporting.
- Bachelor's degree in Accounting, Finance, or Business required. CPA, CMA, or equivalent experience leading enterprise AR functions preferred.
Success Measures:
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Reduce DSO and improve current AR percentage.
- Improve billing accuracy and reduce credit memos.
- Reduce bad debt expense.
- Increase automation and eliminate manual processes.
- Develop a high-performing AR team.
- Improve invoice turnaround time and customer satisfaction.
- Drive measurable working capital improvements.
