Customer Service Rep - Mail
Essential Job Responsibilities:
- Take directions from supervisor or site manager
- High level of attention to detail is essential
- Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
- Drive company vehicle to post office to pick up and drop off mail
- Sort and deliver USPS mail and packages
- Operate inserting, mailing, copy, and scanning equipment
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment
- Strictly follow all business and safety procedures
- Process time-sensitive mail and packages
- Lift and carry boxes of stationery or copy paper when needed
- Monitor print and mail supply inventory levels
- Maintain all required logs and reports
- Complete all monthly and annual company-assigned training promptly
- Participate in cross-training and perform other duties as assigned
Qualifications:
- High school diploma or equivalent.
- 2-5 years mail room experience
- 1-2 years customer service experience
- Valid driver’s license needed
- Window PC skills needed (MS Word and Excel)
- Ability to meet employer's attendance policy
- Excellent communication skills both verbal and written
- Proficiency in reading, writing, and speaking English
- Ability to stand while using mail equipment for extended periods.
- Ability to engage in repetitive motion activities like twisting, bending, and climbing.
- Lifting up to 55 lbs. with or without accommodations
- Close vision and ability to focus are necessary for performing tasks accurately.
- Experience with data entry is desirable.
- Willingness and availability to work additional hours if assigned
- Willingness to submit to a pre-employment drug screening and criminal background check
- Ability to effectively work individually or in a team environment
- Competency in performing multiple functional tasks
