Position: Client Navigator
Department: Crisis Department
Classification: Part-time
Reports to: Assistant Director
JOB SUMMARY:
The Client Navigator builds meaningful, trust-based relationships with individuals and families in crisis, guiding them from immediate need toward long-term stability. This role conducts assessments, provides crisis intervention, and helps clients develop personalized action plans. Through support, accountability, and resource connection, the Client Navigator helps clients move toward stability and self-sufficiency. This position is central to The Christian Mission’s commitment to building caring relationships that break the cycle of poverty.
CRISIS ASSISTANCE
- Conduct client intakes and assess immediate needs related to housing, utilities, food insecurity, and other crisis situations.
- Interview and assess clients seeking emergency financial assistance, including rent, utilities, and eviction prevention support.
- Determine eligibility for assistance by reviewing client history, current circumstances, program guidelines, and available funding.
- Coordinate and process approved financial assistance while maintaining accurate documentation in Salesforce.
- Maintain timely, accurate, and confidential client records, case notes, and supporting documentation.
- Coordinate access to furniture, appliances, and other resources in partnership with the Donated Goods Manager.
- Provide internal and external referrals to programs, partner agencies, and supportive services that promote client stability.
- Use crisis interactions as opportunities to build trust and, when appropriate, engage clients in longer-term support services.
- Ensure all client interactions are conducted with professionalism, dignity, compassion, and respect.
CASE MANAGEMENT
- Provide ongoing support and case management services by developing individualized action plans with clients that outline goals, barriers, and steps toward stability and self-sufficiency.
- Conduct regular follow-ups, coaching, encouragement, and accountability to support client progress.
- Identify patterns that contribute to recurring crises and help clients address underlying issues that impact long-term stability.
- Support clients in navigating barriers related to employment, budgeting, housing stability, education, transportation, and other life challenges.
- Encourage client participation in educational programming, supportive services, and community resources designed to promote long-term success.
- Maintain timely case management documentation in Salesforce.
SPECIAL EVENTS & OTHER DUTIES
- Participate in team meetings, training, and organizational initiatives.
- Support special events and outreach efforts as needed.
- Perform other duties as assigned.
CORE COMPETENCIES
- Ability to build trust and rapport with individuals from diverse backgrounds
- Compassionate and relational, with a genuine desire to serve others
- Strong problem-solving and critical thinking skills
- Ability to balance compassion with accountability
- Effective communication and interpersonal skills
- Ability to manage emotionally complex situations with professionalism
- Team-oriented with a collaborative mindset
QUALIFICATIONS
- Two years of experience in case management, social services, or a related field preferred
- Experience working with individuals and families experiencing poverty strongly preferred
- Familiarity with community resources and support systems in the area preferred
- Bachelor’s degree in Social Work, Human Services, Psychology, or a related field a plus
Job Type: Full-time
Benefits:
- Flexible schedule
- Health savings account
- Paid time off
Work Location: In person
