Position Summary
At Mt. Ogden Health & Rehabilitation, we believe that exceptional care begins long before a resident moves through our doors. We are seeking an energetic, relationship-driven, and highly motivated Community Relations Coordinator to serve as the face of our community.
This position is ideal for someone who enjoys building relationships, connecting with people, growing referral partnerships, and representing an organization they can be proud of. As a key ambassador for Mt. Ogden, you will develop strong connections with hospitals, physicians, case managers, discharge planners, senior living communities, residents, families, and community partners while helping ensure every new resident experiences a smooth and welcoming transition into our facility.
The ideal candidate thrives in a people-focused environment, enjoys networking and community outreach, and is passionate about helping individuals and families navigate important healthcare decisions.
We will invest in you as you invest in us. We are committed to helping our team members grow professionally, develop new skills, and build meaningful careers in healthcare and leadership.
Key Responsibilities:
Community Outreach & Relationship Development
- Serve as a positive ambassador and primary representative of Mt. Ogden Health & Rehabilitation within the community.
- Build and maintain strong relationships with hospital case managers, discharge planners, physicians, senior living communities, home health agencies, hospice providers, and other referral sources.
- Conduct routine outreach visits to healthcare and community partners to strengthen existing relationships and develop new referral opportunities.
- Participate in networking events, community activities, healthcare meetings, and professional organizations.
- Promote awareness of Mt. Ogden's services, programs, outcomes, and commitment to exceptional resident care.
- Actively identify opportunities to increase community visibility and grow referral partnerships.
Admissions & Transitional Care Coordination:
- Assist with communication regarding referrals and potential admissions.
- Help coordinate the admission process from referral through resident arrival.
- Communicate admission information to nursing, therapy, dietary, housekeeping, and other interdisciplinary team members.
- Ensure residents, families, and referral partners receive timely communication throughout the transition process.
- Help create a seamless, organized, and welcoming admission experience.
- Welcome residents and families upon arrival and serve as a resource throughout the transition process.
- Assist with weekend admissions and referral communication as part.
Marketing & Brand Representation
- Represent Mt. Ogden professionally in all interactions both inside and outside the facility.
- Help tell the story of our community through relationship building, tours, events, and community engagement.
- Conduct facility tours for prospective residents, families, and referral partners.
- Support marketing initiatives, community events, open houses, and outreach campaigns.
- Collaborate with facility leadership to identify opportunities for growth and enhanced market presence.
Resident & Family Experience
- Provide exceptional customer service to residents, families, and visitors.
- Serve as a trusted guide during what can be a stressful healthcare transition.
- Foster confidence, trust, and positive first impressions of the facility.
- Help ensure residents and families feel welcomed, informed, and supported from their first interaction through admission.
We are looking for someone who:
- Naturally connects with people and enjoys building professional relationships.
- Is outgoing, confident, and comfortable representing the organization in the community.
- Possesses strong communication and presentation skills.
- Can effectively communicate with healthcare professionals, residents, families, and community partners.
- Takes initiative and actively seeks opportunities to grow relationships and referrals.
- Is highly organized and able to manage multiple priorities simultaneously.
- Works well independently while remaining a strong team player.
- Maintains professionalism, positivity, and follow-through.
- Is comfortable learning healthcare systems, processes, and terminology.
- Has a sales, marketing, customer service, hospitality, healthcare, or community relations background, or a strong desire to learn.
Preferred Qualifications
- Experience in healthcare admissions, community relations, marketing, customer service, business development, or sales preferred.
- Experience working with healthcare providers, senior services, or post-acute care is a plus but not required.
- Valid driver's license and reliable transportation for community outreach activities.
Why Mt. Ogden?
At Mt. Ogden Health & Rehabilitation, we're more than a healthcare facility. We're a trusted resource for patients, families, hospitals, and community partners. We are looking for someone who is excited to build relationships, create new opportunities, and serve as the welcoming face of our organization.
This position offers a unique opportunity to combine healthcare, marketing, customer service, networking, and business development in a meaningful role that directly impacts resident care and organizational growth.
Most importantly, you will help ensure that every resident, family member, referral partner, and visitor experiences the compassion, professionalism, and excellence that define Mt. Ogden Health & Rehabilitation. Your relationships will help tell our story, grow our community, and ensure that those who need our services know where to turn.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical office experience: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
