We are seeking a Customer Support Lead for our Seattle area client. This position functions as a floater, providing back-up coverage across multiple account locations when employees are out sick, on vacation, or when additional support is needed.
You will be cross-trained in multiple service areas—including mailroom, shipping & receiving, printing, courier services, and general office services—and uphold the Standards of Service and best practices developed by OMG.
This is a permanent role with benefits beginning on the first of the month following 30 days of employment.
Primary Work Locations:
You must be comfortable traveling between the following Seattle area client campuses (mileage reimbursed):
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Main Campus: 4800 Sand Point Way NE, Seattle, WA 98105
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Bellevue Campus: 1500 116th Ave NE, Bellevue, WA 98004
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Othello Campus: 3939 S Othello St, Suite 101, Seattle, WA 98118
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Federal Way Campus: 34920 Enchanted Pkwy S, Federal Way, WA 98003
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Everett Campus: 1815 13th St, Everett, WA 98201
Essential Duties & Responsibilities
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Provide back-up coverage across multiple account locations as needed
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Step into various roles and perform duties as instructed by Field Support Supervisor and Account Managers
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Travel between local OMG locations to receive cross-training
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Adapt to changing daily responsibilities, locations, and service needs
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Assist clients in person and by phone, providing accurate information and prompt service
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Deliver faxes and parcels in a timely manner
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Produce copy and print jobs according to verbal/written instructions and perform quality checks
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Maintain confidentiality of sensitive documents
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Provide immediate assistance to clients entering the Copy/Mail Center
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Work additional hours if required to meet client needs (including occasional weekends/holidays)
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Perform other tasks as assigned
Skills & Competencies
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Professional, personable, and articulate
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Strong multitasking and attention to detail
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Ability to remain patient, diplomatic, and composed in challenging situations
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Excellent verbal and written communication skills
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Strong organizational skills
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Ability to work independently with minimal supervision
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Quick learner with strong initiative
Qualifications
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High school diploma or equivalent
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Previous experience in a client-service-oriented environment
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Familiarity with office service equipment (copiers, scanners, postage machines, barcode scanners, etc.)
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Knowledge of USPS guidelines
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Valid driver’s license
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Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
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Basic reading, writing, and arithmetic skills
OMG, LLC reserves the right to revise and alter this job description as needed.
OMG, LLC is an Equal Opportunity Employer.
