When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
We are seeking a highly motivated DevOps Engineer to support and optimize the production environments that power critical business and patient-facing applications. This role is ideal for someone who thrives in a fast-paced operational environment and enjoys solving complex production challenges, maintaining system reliability, and ensuring seamless application deployments.
As a DevOps Engineer, you will be responsible for the day-to-day health, stability, and performance of systems running across AWS, Google Cloud Platform (GCP), and Azure, as well as microservices and middleware platforms. You will play a key role in incident response, root-cause analysis, release management, and ongoing operational improvements, ensuring that critical services remain secure, available, and performing at their best.
The successful candidate will be a hands-on problem solver who excels at troubleshooting production issues, analyzing logs and system data, coordinating deployments and rollback activities, and implementing improvements that increase reliability and operational efficiency. You will work closely with engineering teams and business stakeholders, providing clear communication during incidents and serving as a trusted resource for production support and system optimization.
This position is best suited for an engineer who enjoys owning the full lifecycle of live systems, takes pride in operational excellence, and is passionate about delivering stable, dependable technology solutions that support organizational and patient care objectives.
Please note: This position requires local presence to work on-site in Charlestown, MA, as needed. Experience supporting enterprise environments in AWS, GCP, and/or Azure cloud platforms is strongly preferred.
This position will be a senior resource responsible for the developing, testing, implementing and maintaining of tools and systems, including middleware platforms, which will enable BILH Information Systems initiatives in cloud, mobile and analytical services and technologies. In addition, this position will manage operations for middleware platforms and cloud service environments.
The candidate must possess not only the technical and logical skills and prowess to perform their duties but also possess a high regard for customer service and collaboration.
Job Description:
Primary Responsibilities:
Responsible for developing, testing, maintaining and supporting automated solutions in support of systems utilizing common scripting languages and operating systems. (essential)
Provide technical expertise in management of applications, solutions, services and infrastructure in AWS, Google or other vendor-supported cloud solutions with focus on security, availability and resiliency. (essential)
Provide support and deep technical expertise in the management of microservices, middleware application platforms. (essential)
Configure and prepare production releases, deploys, and rollback instructions for mobile, web and other technical environments. (essential)
Troubleshoot and participate in root cause analysis, solution production support incidents, apply permanent improvements, and communicate with business leads and users on issue resolution. (essential)
Analyze resource requirements and usage, and suggest options to optimize and cut costs. (essential)
Collaborate with other system engineers, application developers, and technical architects to maintain a healthy cloud environment by reviewing logs, server and application performance, and system security while pursuing continuous
improvements in the environments. (essential)
Provide guidance and direction to the DevOps team members in the handling of daily operations, project deliverables and other tasks in conjunction with DevOps management. (essential)
Required Qualifications:
Vocational or Technical training in Information Systems required. Bachelor's degree preferred.
5-8 years related work experience required in in DevOps Engineering or Code Development.
Technical expertise with code development languages, frameworks and tools: Python and Node.js and SQL/mySQL
Strong knowledge and hands-on technical experience managing cloud services within Amazon Web Services (AWS) and Google Cloud.
Advanced technical computer skills as required for technical support specific to functional area and related systems.
Preferred Qualifications:
1. Experience working on Unix/Linux based platforms
2. Solid experience with DevOps tools such as Chef, Docker, Kubernetes and Jenkins
Competencies:
1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
2. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff iinput, innovative, creative, and Lean diagnostic techniques to resolve issues.
3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and
respectful manner.
Pay Range:
$89,440.00 USD – $114,400.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
