Job Overview
The Client Care Manager is responsible for the daily operations of the Client Care department, ensuring that all services are delivered at the highest standard. This role includes conducting and overseeing client assessments, developing personalized care plans in collaboration with healthcare professionals, and providing leadership and guidance to customer care staff. The manager will also address client concerns, ensure full compliance with HIPAA regulations, maintain confidentiality of all client information, and coordinate staff training in Alzheimer’s and Dementia care best practices.
Qualifications
- Proven experience in a customer service or management role within the healthcare industry
- Strong skills in client assessment and care‑planning processes
- Excellent verbal and written communication skills
- Knowledge of HIPAA regulations and confidentiality standards
- Ability to lead with compassion while managing operational responsibilities
- Minimum of three years of home care experience (required)
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid sick time
- Paid time off
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Application Question(s):
Education:
- High school or equivalent (Required)
Experience:
- Home Care: 3 years (Required)
Ability to Commute:
- Lebanon, NH 03756 (Required)
Work Location: In person
