WHAT YOU'LL DO
As Office Manager, you'll be the go-to leader for both clinical support staff and patient-facing operations. Your core responsibilities include:
- Lead & Manage: Oversee the daily operations of the clinic, ensuring efficient patient flow, on-time scheduling and seamless coordination.
- Run the Front Desk: Direct and support front desk staff - phone management, multi-provider scheduling, patient check-in/check-out, insurance verification, and point-of-service collections.
- Support Clinical Operations: Jump into back-office support as needed, including rooming patients and assisting providers to keep the flow efficient.
- Hire & Develop Your Team: Recruit, onboard, train, and develop a high-performing team. Conduct performance evaluations and drive recognition and retention initiatives.
- Track Performance: Monitor and analyze key clinic metrics (weekly, monthly, quarterly) to identify trends, address gaps, and report to leadership.
- Elevate Patient Experience: Champion a 5-star patient experience - monitor satisfaction data, resolve concerns promptly, manage online reviews, and maintain a welcoming environment.
- Maintain Compliance & Billing: Ensure HIPAA compliance, maintain billing integrity, oversee co-pay collection protocols, and coordinate with billing staff.
- Handle Inventory & Vendors: Manage vendor relationships and maintain adequate supply and equipment levels.
- Own Regulatory Compliance: Serve as the compliance liaison and support regulatory audits and inspections.
Pay: $26.00 - $29.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
