We are interested in hiring an enthusiastic and knowledgeable individual to support our Service Writer on a daily basis. The ideal candidate will be proficient in automotive repair and maintenance, familiar with our industry and committed to providing the highest quality customer service. Our Service Writer is often responsible for assisting customers to understand the causes of breakdowns and repairs as well as any costs associated with these services.
Verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Initiates automotive services and repairs by ascertaining performance problems and services requested. Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Responsibilities:
- Diagnose automobile problems and repair them.
- Be able to communicate with customers on the telephone and face-to-face.
- Have knowledge of automobile parts, tools, and procedures.
- Be familiar with the company's inventory of parts and tools.
- Be able to answer frequently asked questions about cars.
- Understand the service contract or warranty.
- Be familiar with common automobile problems and how to fix them.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintains customer rapport by explaining estimates and expected return of vehicle obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns. arranging towing and temporary transportation
- Maintains automotive records by recording problems and corrective actions planned
- Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications
- Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments
- Other duties as assigned
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
Work Days:
License/Certification:
- Driver's License (Preferred)
Work Location: In person
