Location: Pala, CA
To assist in event preparation and provide outstanding service to guests attending concerts and other special events at Pala Casino.
- Excellent communication and problem solving skills.
- Excellent guest service skills.
- Ability to accurately read training materials, event tickets, etc.
- Knowledge of venue seating charts.
- Ability to work flexible hours including evenings, weekends and holidays.
- Ability to work in variable temperatures, indoors or outside.
- Must read, write, and speak English.
- High School Diploma or GED preferred.
Essential Job Functions:
- Know assigned station(s) for event and how to handle and who to contact for guest issues and emergency situations.
- Prepare and provide for distribution of event programs/handouts to guests.
- Accurately read tickets to identify time of performance, seat location and assist guests to the correct seat.
- Resolve seating and ticketing problems or contact Supervisor for assistance.
- Provide information to guests regarding location of ticket office, restrooms, telephones, concessions, etc.
- Follow established guest service policies and procedures regarding late seating, standing room only, etc.
- Understand ADA and follow proper methods of assisting special needs guests.
- Understand and follow established procedures to handle emergency evacuations, injuries, medical issues, etc.
- Perform other duties as assigned.
Pay: From $18.50 per hour
Work Location: In person
