Overview
Join our dynamic team as an Administrative Assistant and become the vital backbone of our office operations! This energetic role offers a fantastic opportunity to showcase your organizational prowess, multitasking skills, and customer service expertise. As an integral part of our organization, you will ensure smooth daily operations, support team members, and create a welcoming environment for visitors and clients alike. If you thrive in a fast-paced setting and enjoy providing exceptional administrative support, this position is perfect for you!
Responsibilities
- Greet customers and visitors warmly, in person and over the phone
- Schedule and confirm customer appointments for policy reviews and meetings
- Process incoming mail, scan and file documents, and maintain organized digital and physical records
- Enter and update customer information accurately in CRM systems
- Support the team with basic policy service tasks that don't require a license (e.g., payments, billing questions, address or contact updates, document requests)
- Prepare routine correspondence, follow-up letters, and customer communications
- Maintain office supplies, equipment, and a clean, professional office environment
- Support marketing and community outreach efforts as needed (outbound marketing calls, event prep, mailers, social media assistance)
- Other administrative duties as assigned by the agency owner
Qualifications
- Proven experience in an office environment with clerical or administrative responsibilities
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM, and data entry skills
- Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently
- Exceptional communication skills, including phone etiquette
- Experience with front desk operations, multi-line phone systems, filing, proofreading, and customer-facing support
- College-work or completion is preferred
- Reliable, punctual, and able to work independently with minimal supervision
- Demonstrated ability to handle confidential information discreetly while maintaining professionalism at all times
Embark on a rewarding career where your organizational talents make a real difference! We are committed to fostering an inclusive environment that values your contributions. This paid position offers opportunities for growth while supporting your professional development in office management and administrative excellence.
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Application Question(s):
- Are you able to pass a background check?
Education:
Experience:
- Customer service: 1 year (Preferred)
- professional office: 1 year (Preferred)
Ability to Commute:
- Westland, MI 48185 (Required)
Work Location: In person
