Ready to lead where quality meets action? ETC is looking for a hands-on Quality Improvement Manager to drive data-backed improvements, tackle product and process challenges, and lead an inspector-heavy team to success. In this role, you’ll guide cross-functional teams, dig into quality trends, and turn insights into measurable results—while keeping our ISO systems strong and our operations running smoothly.
Just as important, you’ll be a people-first leader—coaching, developing, and empowering a team of inspectors and quality professionals. You’ll set clear expectations, build accountability, support career growth, and foster a collaborative, high-performance culture where your team can thrive.
You’ll partner across departments and with suppliers to solve problems at the root, reduce defects, and elevate performance across the board—all while building a strong, engaged team that takes pride in delivering quality at every step. If you’re equal parts strategist, problem-solver, and team builder, this is your chance to make a visible impact.
If you have any questions about the position or recruitment process, please reach out to Kennedy Kitelinger at [email protected] or 608.824.5318.
Representative Responsibilities:
- Lead cross-functional, data-driven quality improvement teams to solve systemic product and process issues using structured problem-solving methods, with clear targets, owners, and sustainability plans.
- Ensure that each team reviews the data and identifies trends and issues to be fixed
- Ensure that action items are assigned and followed up is completed
- Ensure that meeting minutes are taken and properly distributed
- Monthly review of quality reports with team
- Manage quality measures
- SAP service notifications and quality notifications
- Top 5 quality issues per product line
- Manufacturing scrap
- NCMRs
- On-time shipments
- Reports on global product performance in the field and production
- Provide on time delivery and PPM reporting for vendors
- Provides analysis and insight to highlight areas of concern
- Other data as appropriate
- Manage corrective actions with suppliers
- Coordinate product holds
- Manage first piece inspection and in-process audit involvement by QA personnel
- Manage pilot run reviews
- Leads cross-functional, data-driven continuous improvement teams using structured problem-solving methods (e.g., PDCA, root cause analysis) with clear targets, owners, and sustainment plans.
- Assist Purchasing in the selection of new vendors and the regular review of current vendors performance
- Work with vendors to achieve and maintain ‘direct to stock’ status
- Works closely with R&D, Manufacturing Engineering, Tech Services, Purchasing, and Manufacturing to embed continuous improvement and prevention principles early in design, sourcing, and production processes
- Other duties as assigned.
- Special projects and requests are completed in a timely and positive fashion.
ISO Responsibilities:
- Ensures all necessary functions have defined policies and procedures
- Oversees the ISO 9001 quality system
- SAP Quality Notifications
- Corrective Action System
- Calibration system
- Assists in solving quality alerts and corrective actions in a timely manner
- Oversee our internal audits
- Manages the inspection teams according to QSP 10.1 Receiving/ In-Process/Final Inspection and Testing
- Identifies required inspections
- Assigns responsibility for inspection
- Manage ESD maintenance activities according to QSWI 15.1.4 ESD Maintenance Work Instruction
- Manages ETC’s nonconforming material system according to QSP 13.1 Nonconforming Product Review and Disposition
- Coordinate MRBs
- Manages final inspection according to QSP 10.1 Receiving/In-Process/Final Inspection and Testing
- Develops and improves final inspection processes
- Identifies required final inspection
- Assigns responsibility for product audits
Supervisory Responsibilities:
- Manage the Quality department employees
- Directly supervises the QA team leader, QA inspectors, the Quality System Coordinator, and Quality Specialist
- Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities
- Develop and maintain positive communication between department and other departments
- Performs the hiring, orientation, training, performance management, career development, and overall employee development of department personnel
- Formulates, implements and reviews ISO procedures related to the department
- Instructs employees about procedures and work instructions
- Informs employees as to company/departmental plans and progress
- Maintains reporting on all department activities
- Continue to monitor efficiency in the department and make improvements where appropriate
Minimum Qualifications:
- Bachelor’s degree in Business Administration or Technical Area, or 8 years of comparable experience
- 3-5 years previous supervisory experience
- 5-10 years of continuous improvement, QA and QC experience
- Familiarity with employment law
- Excellent communication and organization skills
- Computer skills
- Continuous improvement, Quality assurance and control knowledge
- Gauging and measurement-Metrology
