Company Overview
Founded in 1996, our organization is dedicated to providing comprehensive transportation solutions to local communities and healthcare systems. With a rich history rooted in emergency response and transportation services, we have grown to operate a substantial fleet committed to delivering high-quality patient care, customer satisfaction, and reliable service.
Job description:
Must-Have Open/Flexible Availability
The employee is cross-trained in all aspects of this department. Dispatchers work with call takers to ensure that calls are inputted correctly and assigned to the closest available unit. This process involves customer service, professionalism, time management, multitasking, and organizational skills.
An employee in this position works closely with the DispatchManager and/or Supervisor to make sure all calls are taken effectively and units are running efficiently. The employee works with the Field Supervisor to make sure units are available and run calls in a timely manner. Employees will learn the computer system used to run the ambulances and non-medical units. They will also become familiar with many health insurance. This position is evaluated by the employees’ ability to perform effectively assigned tasks. The employee shall be an individual that is highly motivated and very competent in his/her abilities.
ESSENTIAL JOB FUNCTIONS
Prioritize phone calls from the urgent line (NICU, Hospitals, HCFR, and TFR)
Answer phones in a professional and confident manner
Verbalize to units all call information, making sure they repeat back call information to verify pick up and drop off
Takes calls efficiently with specific attention to detail
Monitor AmeriCare and Emergency Dispatch Center (EDC) radio communications
Monitors Verizon PTT phones for communication from crews and supervisor
Use Right CAS system to show units en-route, on-scene, transporting, destination, available, en-route to post and at post
Utilize Fleeteyes to verify unit locations throughout shift
Inform dispatch supervisor of crew issues/complaints
Relay all updated TFR, HCFR, other agency information to crews
Verify crews have picked up the necessary paperwork prior to transport for Hillsborough County and prior to availability for Polk County
Inputs all information received via fax to Right CAD
Verify all insurances, obtain authorizations as needed
Gate keepers are to know where units are at all times
Go through calls from the previous day, check insurance and verify call information prior to being coded or verified
Cancel will-calls from previous day
Keep PCS hold and PCS attachment hold up to date, fax PCS over to hospitals and facilities, and send certified mail
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of EMS system
Considerable knowledge of all service areas
Basic computer knowledge
Ability to learn and have a high competency level in AmeriCare’s computer software for dispatch
The ability to read a map, use mapping systems for all areas
Insurance knowledge & Ability to multitask and organize information
Ability to take constructive criticism in a professional manner
Maintain information given verbally or written, examples; contract rates, contracted facilities, changes in rules/protocols, etc.
Ability to communicate effectively, written and verbal
The ability to handle multiple tasks in an effective and efficient manner
Knowledge of hospital specialties such as Trauma Centers, Stroke and Heart Centers, and pediatric Centers
MINIMUM EXPERIENCE, TRAINING, AND REQUIREMENTS
High school graduation or GED equivalent
One year minimum experience in EMS or medical field.
Job Type: Full-time
Work Location: In person
** This position requires a Level 2 background clearance through the AHCA Clearinghouse**
Pay: $18.00 - $21.79 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
