This position delivers a range of training and outreach services aimed at enhancing member experiences and engagement. This includes conducting board workshops, delivering presentations, facilitating Board Self-Assessments (BSA), leading discussions, offering events (both in-person and virtual) and presenting awards.
Essential job functions:
1. Develop and strengthen relationships with PSBA members through regular communication, district visits, consultative board training and related services to include, but not limited to board self-assessments, workshops, presentations, webinars and other new services as developed.
2. Facilitate member engagement strategies through PSBA programs like the honor roll and Great PA School recognitions. In addition, collaborate with leadership and colleagues, develop and implement new strategies to enhance and strengthen PSBA’s member engagement.
3. Manage logistics in collaboration with other stakeholders for both live and virtual learning events. This includes preparing materials, scheduling sessions, handling registrations, communicating with members, organizing on-site arrangements and addressing technology requirements.
4. Collaborate to create and enhance online learning experiences, including webinars and other digital educational opportunities, by conducting thorough research and developing engaging content.
5. Support the evaluation of programs and services to pinpoint opportunities for improvement, address concerns and recognize successes. Contribute to the continuous development of courses, training and member support by integrating best practices in adult learning and other innovative training methods.
6. Continuously monitor and enhance knowledge of PSBA's programs, services and initiatives, as well as current trends and critical issues in public education. This includes regularly reviewing internal updates, attending relevant professional development and staying informed through various educational resources and publications.
7. Provide proactive and comprehensive support for member inquiries, ensuring each query is addressed thoroughly and accurately. Deliver exceptional customer service by guiding members through the resolution process and following up to confirm their satisfaction with the outcome.
Ready to apply? Make sure you meet these education and experience requirements:
- Bachelor’s Degree or equivalent experience and a minimum of 1-2 years of related work experience preferred. Must possess effective consultative skills including problem identification, problem analysis and problem resolution skills. Strong interpersonal communication and facilitation skills, as well as the ability to exercise good judgment and discretion. Must have the ability to take initiative and work independently. Strong organizational, time management and project management skills with ability to manage multiple priorities successfully required. Proficient in Outlook, Microsoft Word, Excel and PowerPoint. Child abuse history clearance required.
Pay: $74,125.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: On the road
