The General Manager (GM) of a MÓGŪ restaurant is responsible for overseeing and managing all aspects of the restaurant's operations. The primary function is to ensure excellent customer service, maximize profitability, and maintain a positive work environment.
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The GM leads a team of employees, implements company policies and procedures, and upholds quality and safety standards.
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Responsible for recruiting, hiring and supervising the leadership team in the store location.
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Responsible for termination decisions in store location.
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Makes final decision for approval of borrowing/sending team members to other store locations.
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Reviews all regional evaluations and makes proper corrections by informing the team.
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Administers performance evaluations for all team members at store location.
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Monitor and analyze key performance indicators (KPIs) such as sales, labor costs, food costs, paper goods costs, gross margin, EBITDA margin, google/yelp ratings, and take appropriate actions to improve results.
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Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and equipment maintenance.
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Analyze financial statements, weekly store sales reports, and other performance metrics to identify areas for improvement and implement appropriate strategies.
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Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving employee conflicts.
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Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
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Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
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Responsible for approving store schedules, altering team member time clock punches as needed, and processing payroll for their store location.
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Address customer inquiries, concerns, and complaints promptly and effectively, striving for customer satisfaction and loyalty.
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Responsible for counting and depositing cash.
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Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
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Responsible for becoming a subject matter expert on company policies and procedures.
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Understand legal and financial implications regarding the store operations.
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Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
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Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
Required Skills/Abilities to be Successful in this Position:
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Strong leadership skills with the ability to motivate and inspire a team.
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Excellent interpersonal and communication skills to interact with customers, employees, and suppliers.
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Exceptional problem-solving abilities and the capacity to make sound decisions under pressure.
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Should be respected by their peers.
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Must be trustworthy and honest.
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Must be punctual.
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Understand how to delegate duties and prioritize responsibilities.
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Have a high level of emotional intelligence.
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Excellent communication, written, and interpersonal skills to interact with staff and customers effectively.
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Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations.
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Strong leadership and coaching skills with the ability to motivate and inspire a diverse team.
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Exhibit excellent judgement and integrity.
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Proficiency in using restaurant management software, POS systems, and other relevant tools.
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Ability to work flexible hours, including evenings, weekends, and holidays.
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Must work a minimum of 50 hours per week.
Required Education and Experience:
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In-depth knowledge & experience in restaurant operations, including front-of-house and back-of-house functions.
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Previous experience in a managerial role within the quick service restaurant industry.
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Strong understanding of financial management, budgeting, and profit optimization.
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Thorough knowledge of food safety regulations, health codes, and sanitation standards.
MÓGŪ Modern Chinese Kitchen is a pioneer in using smart tech and air-baking techniques to change the future of Chinese cuisine. We are flavor-forward, ingredient-conscious, and freshness-obsessed!
Pay: $70000.00 - $85000.00 / year
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
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Referral program
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Employee discount
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Pet rider program
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Paid training
Job Type: fulltime
Education: No education required
Work location: On-site
