Assists the Executive Housekeeper with the management of the housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.
Job Specifications
Qualifications
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Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
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Issues all Room Attendant & House Person keys
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One to three years of management experience in large, fast paced, hotel housekeeping environment
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Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
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Effective management, leadership, organizational, and communication skills
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Able to read and interpret documents
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Able to work with and apply mathematical concepts
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Able to write routine reports and correspondence
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Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
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Able to speak effectively before groups of guests and hotel Team Members
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Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
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Ability to work a flexible schedule including weekends and holidays.
General
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Promotes and applies teamwork skills at all times.
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Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
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Is polite, friendly, and helpful to guests, management and fellow Team Members
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Executes emergency procedures in accordance with hotel standards
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Complies with required safety regulations and procedures
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Attends appropriate hotel meetings and training sessions
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Maintains cleanliness and excellent condition of equipment and work area
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Complies with hotel standards, policies and rules
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Recycles whenever possible
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Remains current with hotel information and changes
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Complies with hotel uniform and grooming standards
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Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift
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Ability to work a flexible schedule including weekends and holidays.
Job Duties
Job Specific
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Responsible for the smooth, efficient, cost-effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships.
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Prepares daily work schedule to meet occupancy demands and room turn
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Analyzes daily room turn and makes staff or procedural adjustments as necessaryManages Housekeeping Rooms personnel
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Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
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Assumes duties of Executive Housekeeper in Executive Housekeeper’s absence
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Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
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Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
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Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
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Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
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Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering
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Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
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Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
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Maintains close contact and ensures good communication with Team Members
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Ensures that responsive and efficient repair services are provided to satisfy guest requests
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Investigates guest complaints and takes corrective measures
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Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect
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Interviews and makes recommendations regarding hiring of personnel
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Interviews and selects Housekeeping supervisory and line level personnel
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Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
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Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
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Sets agenda for guest awareness training
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Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
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Responsible for projects assigned to second and third shift Team Members
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Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
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Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
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Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
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Plans special lobby cleaning projects and ensures their completion
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Coordinates lobby maintenance projects with Engineering
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Plans maintenance of lobby floors
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Other duties as assignedGeneral
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Promotes and applies teamwork skills at all times
-
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
-
Is polite, friendly, and helpful to guests, management and fellow Team Members
-
Executes emergency procedures in accordance with hotel standards
-
Complies with required safety regulations and procedures
-
Attends appropriate hotel meetings and training sessions
-
Maintains cleanliness and excellent condition of equipment and work area
-
Complies with hotel standards, policies and rules
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Recycles whenever possible
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Remains current with hotel information and changes
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Complies with hotel uniform and grooming standards
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.
