The Apex Protection Plan Claims Adjuster has the following duties:
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Handles claims related phone calls from Dealers and Repair Facilities per work schedule performing within company standards
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Monday through Friday schedule in an office environment
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Follows proper claims procedures as outlined in training and feedback provided by management
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Master understanding of contract terms and conditions
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Understand Exceptions based upon dealership, agent, or client as noted in system
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Support other team members in assisting customers when situation requires involvement
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Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
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Notify Supervisor of any claims in which possible fraud is suspected
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Participates in all training as required to perform the duties of the role
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Takes initiative to resolve an issue rather than allow an issue to continue
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Performs other related duties as required and/or assigned
Job Requirements:
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High School Diploma or equivalent
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Minimum of one year of experience within Automotive Service Industry preferred, specifically the Service Advisor position
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Must have strong computer skills and the ability to troubleshoot and service policy issues
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Must be proficient in Windows and MS-Office Products
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Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
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Good punctuation, spelling, mathematical, grammar and attention to detail
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Strong interpersonal skills essential
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Ability to exercise sound judgment when interacting with customers
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Must be authorized to work in the U.S or Canada
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Must be able to successfully pass a background check
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Located in Victoria, TX
Preferences:
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Experience in customer service, insurance claims, or call/claims center environment
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College Degree or equivalent work experience
