Job Overview
We are seeking a dedicated and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact between our automotive service department and our clients, ensuring a seamless and positive experience. Your expertise in automotive diagnostics, service writing, auto estimating, and auto service management will be essential in accurately assessing vehicle needs and communicating effectively with customers. This position offers an opportunity to work in a fast-paced environment where your technical knowledge and excellent communication skills will contribute to customer satisfaction and operational efficiency.
Responsibilities
- Greet customers promptly and professionally, establishing a welcoming environment for clients seeking automotive services.
- Communicate clearly with clients to understand their vehicle concerns and explain necessary repairs or maintenance procedures.
- Prepare detailed service write-ups, including auto estimating and diagnostic findings, ensuring accuracy for both the customer and the shop’s workflow.
- Coordinate with technicians to relay diagnostic results and facilitate efficient service delivery.
- Manage the service process from initial intake through vehicle pickup, ensuring timely updates and customer satisfaction.
- Maintain detailed records of services performed, parts used, and customer interactions for future reference and reporting.
- Upsell additional services or maintenance based on vehicle needs while maintaining transparency and integrity.
- Stay informed about current automotive technologies, repair procedures, and industry best practices to provide accurate advice to customers.
BENEFITS:
- Medical coverage
- Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
- Career Development
- Competitive Pay Plan
- 401(K) Plan with a generous Company Match
- Paid Time Off & Holidays
- Five-Day work week (Closed Saturday & Sundays)
DAY-TO-DAY RESPONSIBILITIES OF THE SERVICE ADVISOR:
- Generate service repair orders
- Motivate Service Technicians
- Close out customer invoices
- Friendly and knowledgeable customer service skills
- Verifiable Customer Satisfaction Index track record
- Make recommendations based on time and mileage
- Generate estimates for repairs and maintenance
- Keep customers informed of their vehicle status
SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE ROLE:
- Self-motivated
- Team player
- Dependability
- Customer service skills
- Service excellence attitude
- Organization & time management Skills
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills
- Prior experience in automotive service advising, auto estimating, or related roles is preferred.
- Strong knowledge of automotive diagnostics, repair procedures, and service writing.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Customer-oriented attitude with a focus on providing exceptional service.
- Basic computer skills for managing digital records and estimates.
- Valid driver’s license may be required depending on the employer’s policies.
A valid State Driver’s License and ability to pass employment verification, background check are required for employment.
Join our team as an Automotive Service Advisor if you are passionate about automobiles, enjoy helping customers solve their vehicle concerns, and thrive in a collaborative work environment focused on quality service.
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
